VP, Commercial Product in Englewood, CO at WOW!

Date Posted: 5/18/2018

Job Snapshot

Job Description

Vice President, Product (Commercial)



The VP, Commercial Product will be tasked with owning the vision and strategy of WOW!'s Commercial product portfolio encompassing services such as Business Internet, Data & Transport Services, Voice and Hosted VOIP services, Data Center based services and Managed Services. This person will partner and collaborate with internal and external partners in defining and developing the overall product roadmap for the company.



Duties & Responsibilities:



Essential duties and responsibilities include but are not limited to those listed below:
* You will lead, define, represent and communicate multi-year product strategy and vision for Commercial and Wholesale product lines aligned with WOW!'s overall strategy and reflecting WOW!'s core capabilities and constraints
* Drive the customer experience with each product and cross product solutions to align with WOW! brand promise
* Own the overall product lifecycle management process from concept development to launch, life cycle management and end of life as required; Develop and maintain strategies across segments and product lines to drive accelerated sales velocity, while achieving required product and customer ARPU and market share targets
* Develop scalable processes and infrastructure support analytics to quickly assess pricing actions and make appropriate recommendations/actions
* Cultivate a mindset of innovation, agile development, fast failure and rapid success based scaling across the company, including further refinement of product processes, standard methodologies and policies
* Partner with marketing, channels, field, finance and other departments to successfully launch new products and services across the key strategic segments of the company
* Work collaboratively with COO organization on the technology solutions to support product roadmap, including CPE and network elements to enable desired customer experience
* Direct strategic vendor partners in delivery of their services and support of the company's business goals while monitoring industry developments (technical, regulatory and competitive) and apply critical thinking for strategic and impact analysis
* Work with Finance to craft and revise product-specific and customer-based financial analysis as needed; develop and handle budget within corporate guidelines
* Assist in establishing dashboards, key product performance metrics to analyze product performance to ensure EBITDA and growth objectives are on track
* Provide direction for the development of marketing communications and customer education materials in support of product launches



Education/Experience requirements:



* Bachelor's degree from a four year college or university (preferably in business or engineering). MBA or advanced degree preferred
* Excellent interpersonal skills (verbal & written) and ability to use resources
* 10+ years of product management, product development, pricing and promotion experience, preferably within the cable/telecom industry, preferably in the SMB and enterprise segment
* Tried leader in building high performance teams and actively collaborating across departments
* Superior organizational skills to effectively handle multiple priorities and tasks
* Shown ability to effectively convey technical information to non-technical audience



WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer

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