we are WOW!
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we are WOW!
We’re one of the nation’s largest internet, cable and phone providers in the United States. While we’ve grown a lot since we started in 2001, we still remember where we came from. Family comes first and our team is our family.
So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!, both in this job and your next.
With WOW!, you can build a career where your work improves the quality of our customers’ lives and needs. Providing an unexpectedly positive experience is our first business priority. We know that only happens when our employees feel valued and inspired. We strive every day to build a workplace where our team members work, play and take care of each together as a family.
Discover how your influence will be appreciated and dedication rewarded when you put some WOW! in your career.
learn moreWOW! Internet Phone Cable is an inclusive workplace that promotes the value of having a diverse workforce in all of our business opportunities. WOW! is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is WOW!’s policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status or any other status that is protected by law.
WOW! strives to make our careers site accessible to all users. If you would like to reach out to us regarding accessibility of our career site, please contact reasonable.accommodation@wowinc.com. General inquiries outside of Accommodation will not receive a response.
WOW! EEO Policy
G. Carter Johnson
Field Service Technician
Columbus, OH
My work as a field service technician IS the WOW! experience for our customers first hand, face to face. When I arrive at a customer’s home it is to WOW! them either by fixing the problem they are having or making sure they understand how to use the services they’ve signed up for and are having installed
Patrick Bukalski
Residential Solutions Consultant
Columbus, OH
Being on the frontline of the company to customer interaction gives us a unique opportunity to be the voice of the customer. This position is the “First” impression a customer has with WOW! and that comes with an immense amount of responsibility. It is rewarding when you can walk away from a customer knowing you helped them by resolving a problem, whether it be slow internet, poor TV quality or an outrageous bill
Cheryl Hollingsworth
Business Account Executive I
Columbus, OH
As a WOW! Business Account Executive, I focus on exceptional customer service because great service differentiates WOW! from the other guys. For me, service doesn't stop at installation either. Their business is my business and I want to be there to help my customers grow and reach their full potential. Here at WOW!, we live our core values of Respect, Integrity, Ownership, and Servanthood and those responsibilities to our company and to our customers help me be successful in what I do.
Carla Eymann, Sales
Sales/Retention Associate
As a first point of contact for our customers, I have one of the most important roles for our customers because sales associates are some of the first point of contact for our customers and we set the tone for a wonderful customer experience. In my role, I have to have to understand the needs and wants of our future customers and provide them with excellent communication about the services WOW! offers, as well share the value of our products and journey they will have with WOW!.
Gene Roman
Advanced Customer Advocate
My role is important because we are the ones who customers come to for any issue—no matter how big or small. Customers come to us for a variety of issues and they are able to get the full support from us to get their problems solved in a timely matter. Whether it’s tech support, troubleshooting recurring issues, escalation, or finding out where their tech is at, we provide the best customer service experience to our customers
Shoba Kuppusamy
Software Engineer II
The IT department at WOW! strives its best to know the requirements of the customers and deliver high quality applications. We take pride in providing responsive, interactive and cutting edge technologies for customers at WOW!
G. Carter Johnson
Field Service Technician
Columbus, OH
My work as a field service technician IS the WOW! experience for our customers first hand, face to face. When I arrive at a customer’s home it is to WOW! them either by fixing the problem they are having or making sure they understand how to use the services they’ve signed up for and are having installed.
Patrick Bukalski
Residential Solutions Consultant
Columbus, OH
Being on the frontline of the company to customer interaction gives us a unique opportunity to be the voice of the customer. This position is the “First” impression a customer has with WOW! and that comes with an immense amount of responsibility. It is rewarding when you can walk away from a customer knowing you helped them by resolving a problem, whether it be slow internet, poor TV quality or an outrageous bill.”
Cheryl Hollingsworth
Business Account Executive I
Columbus, OH
As a WOW! Business Account Executive, I focus on exceptional customer service because great service differentiates WOW! from the other guys. For me, service doesn't stop at installation either. Their business is my business and I want to be there to help my customers grow and reach their full potential. Here at WOW!, we live our core values of Respect, Integrity, Ownership, and Servanthood and those responsibilities to our company and to our customers help me be successful in what I do
Carla Eymann
Sales/Retention Associate
As a first point of contact for our customers, I have one of the most important roles for our customers because sales associates are some of the first point of contact for our customers and we set the tone for a wonderful customer experience. In my role, I have to have to understand the needs and wants of our future customers and provide them with excellent communication about the services WOW! offers, as well share the value of our products and journey they will have with WOW!
Gene Roman
Advanced Customer Advocate
My role is important because we are the ones who customers come to for any issue—no matter how big or small. Customers come to us for a variety of issues and they are able to get the full support from us to get their problems solved in a timely matter. Whether it’s tech support, troubleshooting recurring issues, escalation, or finding out where their tech is at, we provide the best customer service experience to our customers
Patrick Bukalski
Inquisitive guy, problem solver, participant
General Counsel
The ‘fuel’ that drives WOW! is its culture - a culture that is characterized by courage, teamwork and a singular focus on ‘delighting’ the customer. Being a part of such an organization gives meaning to the phrase ‘the whole is greater than the sum of the parts’.
Cheryl Hollingsworth
Business Account Executive I
Columbus, OH
As a WOW! Business Account Executive, I focus on exceptional customer service because great service differentiates WOW! from the other guys. For me, service doesn't stop at installation either. Their business is my business and I want to be there to help my customers grow and reach their full potential. Here at WOW!, we live our core values of Respect, Integrity, Ownership, and Servanthood and those responsibilities to our company and to our customers help me be successful in what I do
Carla Eymann
Sales/Retention Associate
As a first point of contact for our customers, I have one of the most important roles for our customers because sales associates are some of the first point of contact for our customers and we set the tone for a wonderful customer experience. In my role, I have to have to understand the needs and wants of our future customers and provide them with excellent communication about the services WOW! offers, as well share the value of our products and journey they will have with WOW!
Gene Roman
Advanced Customer Advocate
My role is important because we are the ones who customers come to for any issue—no matter how big or small. Customers come to us for a variety of issues and they are able to get the full support from us to get their problems solved in a timely matter. Whether it’s tech support, troubleshooting recurring issues, escalation, or finding out where their tech is at, we provide the best customer service experience to our customers
Shoba Kuppusamy
Software Engineer II
The IT department at WOW! strives its best to know the requirements of the customers and deliver high quality applications. We take pride in providing responsive, interactive and cutting edge technologies for customers at WOW!
Cheryl Hollingsworth
Business Account Executive I
Columbus, OH
As a WOW! Business Account Executive, I focus on exceptional customer service because great service differentiates WOW! from the other guys. For me, service doesn't stop at installation either. Their business is my business and I want to be there to help my customers grow and reach their full potential. Here at WOW!, we live our core values of Respect, Integrity, Ownership, and Servanthood and those responsibilities to our company and to our customers help me be successful in what I do
Carla Eymann, Sales
Business Account Executive I
Columbus, OH
As a first point of contact for our customers, I have one of the most important roles for our customers because sales associates are some of the first point of contact for our customers and we set the tone for a wonderful customer experience. In my role, I have to have to understand the needs and wants of our future customers and provide them with excellent communication about the services WOW! offers, as well share the value of our products and journey they will have with WOW!
Gene Roman
Advanced Customer Advocate
My role is important because we are the ones who customers come to for any issue—no matter how big or small. Customers come to us for a variety of issues and they are able to get the full support from us to get their problems solved in a timely matter. Whether it’s tech support, troubleshooting recurring issues, escalation, or finding out where their tech is at, we provide the best customer service experience to our customers.”
Shoba Kuppusamy
Software Engineer II
The IT department at WOW! strives its best to know the requirements of the customers and deliver high quality applications. We take pride in providing responsive, interactive and cutting edge technologies for customers at WOW
G. Carter Johnson
Field Service Technician
Columbus, OH
My work as a field service technician IS the WOW! experience for our customers first hand, face to face. When I arrive at a customer’s home it is to WOW! them either by fixing the problem they are having or making sure they understand how to use the services they’ve signed up for and are having installed.
Carla Eymann, Sales
Business Account Executive I
Columbus, OH
As a first point of contact for our customers, I have one of the most important roles for our customers because sales associates are some of the first point of contact for our customers and we set the tone for a wonderful customer experience. In my role, I have to have to understand the needs and wants of our future customers and provide them with excellent communication about the services WOW! offers, as well share the value of our products and journey they will have with WOW!
Gene Roman
Advanced Customer Advocate
My role is important because we are the ones who customers come to for any issue—no matter how big or small. Customers come to us for a variety of issues and they are able to get the full support from us to get their problems solved in a timely matter. Whether it’s tech support, troubleshooting recurring issues, escalation, or finding out where their tech is at, we provide the best customer service experience to our customers.”
Shoba Kuppusamy
Software Engineer II
The IT department at WOW! strives its best to know the requirements of the customers and deliver high quality applications. We take pride in providing responsive, interactive and cutting edge technologies for customers at WOW
G. Carter Johnson
Field Service Technician
Columbus, OH
My work as a field service technician IS the WOW! experience for our customers first hand, face to face. When I arrive at a customer’s home it is to WOW! them either by fixing the problem they are having or making sure they understand how to use the services they’ve signed up for and are having installed.
Patrick Bukalski
Residential Solutions Consultant
Columbus, OH
Being on the frontline of the company to customer interaction gives us a unique opportunity to be the voice of the customer. This position is the “First” impression a customer has with WOW! and that comes with an immense amount of responsibility. It is rewarding when you can walk away from a customer knowing you helped them by resolving a problem, whether it be slow internet, poor TV quality or an outrageous bill
Gene Roman
Advanced Customer Advocate
My role is important because we are the ones who customers come to for any issue—no matter how big or small. Customers come to us for a variety of issues and they are able to get the full support from us to get their problems solved in a timely matter. Whether it’s tech support, troubleshooting recurring issues, escalation, or finding out where their tech is at, we provide the best customer service experience to our customers.”
Shoba Kuppusamy
Software Engineer II
The IT department at WOW! strives its best to know the requirements of the customers and deliver high quality applications. We take pride in providing responsive, interactive and cutting edge technologies for customers at WOW
G. Carter Johnson
Field Service Technician
Columbus, OH
My work as a field service technician IS the WOW! experience for our customers first hand, face to face. When I arrive at a customer’s home it is to WOW! them either by fixing the problem they are having or making sure they understand how to use the services they’ve signed up for and are having installed.
Patrick Bukalski
Residential Solutions Consultant
Columbus, OH
Being on the frontline of the company to customer interaction gives us a unique opportunity to be the voice of the customer. This position is the “First” impression a customer has with WOW! and that comes with an immense amount of responsibility. It is rewarding when you can walk away from a customer knowing you helped them by resolving a problem, whether it be slow internet, poor TV quality or an outrageous bill
Cheryl Hollingsworth
Business Account Executive I
Columbus, OH
As a WOW! Business Account Executive, I focus on exceptional customer service because great service differentiates WOW! from the other guys. For me, service doesn't stop at installation either. Their business is my business and I want to be there to help my customers grow and reach their full potential. Here at WOW!, we live our core values of Respect, Integrity, Ownership, and Servanthood and those responsibilities to our company and to our customers help me be successful in what I do
Shoba Kuppusamy
Software Engineer II
The IT department at WOW! strives its best to know the requirements of the customers and deliver high quality applications. We take pride in providing responsive, interactive and cutting edge technologies for customers at WOW
G. Carter Johnson
Field Service Technician
Columbus, OH
My work as a field service technician IS the WOW! experience for our customers first hand, face to face. When I arrive at a customer’s home it is to WOW! them either by fixing the problem they are having or making sure they understand how to use the services they’ve signed up for and are having installed.
Patrick Bukalski
Residential Solutions Consultant
Columbus, OH
Being on the frontline of the company to customer interaction gives us a unique opportunity to be the voice of the customer. This position is the “First” impression a customer has with WOW! and that comes with an immense amount of responsibility. It is rewarding when you can walk away from a customer knowing you helped them by resolving a problem, whether it be slow internet, poor TV quality or an outrageous bill
Cheryl Hollingsworth
Business Account Executive I
Columbus, OH
As a WOW! Business Account Executive, I focus on exceptional customer service because great service differentiates WOW! from the other guys. For me, service doesn't stop at installation either. Their business is my business and I want to be there to help my customers grow and reach their full potential. Here at WOW!, we live our core values of Respect, Integrity, Ownership, and Servanthood and those responsibilities to our company and to our customers help me be successful in what I do
Carla Eymann
Sales/Retention Associate
As a first point of contact for our customers, I have one of the most important roles for our customers because sales associates are some of the first point of contact for our customers and we set the tone for a wonderful customer experience. In my role, I have to have to understand the needs and wants of our future customers and provide them with excellent communication about the services WOW! offers, as well share the value of our products and journey they will have with WOW!
We know that in order to continue operating as a strong and successful business, we must differentiate ourselves competitively by working "The WOW! Way." So what is "The WOW! Way?" It's putting our customers first in everything we do. And the way we do that is by putting our employees first. It is our commitment to ensure our employees are happy, challenged and rewarded. We trust our employees to live our core values and create the award-winning customer experience that lives up to our name.
At WOW! we're looking for talented individuals who need to know they are making a difference.
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