Tech Support Rep in Newnan, GA at WOW!

Date Posted: 9/23/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Newnan, GA
  • Experience:
    Not Specified
  • Date Posted:
    9/23/2020
  • Job ID:
    REQ-2020-806

Job Description

You are looking at this posting because you want something significant in your career. We believe that's the first step to joining our team in addition to sharing our vision. You should have a dream to connect with people through the experiences you share with them. That's our vision anyway, connecting people to their world through our company's experience: Reliable, Easy and Pleasantly Surprising, every time. Currently, we're looking for someone who shares that vision of ours to be a key member of our team. The Technical Support Representative assists our customers when their devices aren't functioning accurately. Pretty WOW!'d so far? Then we're passionate about your application!







Duties and Responsibilities:

We need people with strong interpersonal skills that can take troubleshooting to the next level.

  • Answers incoming telephone calls and responds to customer requests regarding service issues in a timely and accurate manner
  • Advance troubleshooting and resolution of various internet, networking, VOIP, and telephony applications
  • Provides customers with an accurate and detailed diagnosis of their problem, with a focus on “one call resolution”
  • Utilize troubleshooting techniques and/or remote access to successfully help our customers.
  • Maintains a sense of urgency and consistently meets deadlines when responding to customer issues
  • Identifies and calls out priority issues; when necessary, transfers calls to the appropriate department






Qualifications:

To perform this job successfully, we need someone that can perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. We are committed to providing reasonable accommodations to those with disabilities.

  • Two years of troubleshooting experience in PCs and network environments is helpful
  • Excellent oral communications skills including active listening skills and telephone etiquette are required
  • Ability to calculate figures and amounts
  • Must be able to multi-task and function effectively and consistently in a fast-paced environment
  • Flexibility in scheduling which may require evening and weekend hours






Education:

  • Must possess a high school diploma

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer