System Technician - Lead in Calumet City, IL at WOW!

Date Posted: 7/10/2019

Job Snapshot

Job Description

Summary:


Install, set-up, test, maintain, service and repair signal processing equipment, fibers and cables from the head-end to the customer premise.


Duties and Responsibilities:


Essential duties and responsibilities include but are not limited to those listed below:



  • Perform all tasks and responsibilities in a safe and efficient manner

  • Set-up, testing, maintenance and repair of all Head End components and wiring

  • Installation, set-up, testing, maintenance and repair of Cable Modem Termination System (CMTS)

  • Perform FCC tests for system proof-of-performance

  • Perform quality audit inspections

  • Analyze system performance reports, direct preventive and remedial activities where indicated

  • Assist in the planning, direction, training and evaluation of Broadband Network Technicians

  • Participate in on-call rotation

  • Identify and report all incidents of non compliance (FCC, NESC, OSHA and WOW standards)

  • Assure system security by following company procedures

  • Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)



  • Provide superior customer service

  • Complete all tasks to WideOpenWest quality standards

  • Represent WideOpenWest in a competent and professional manner to all customers, associates, and outside organizations

  • Maintain professional appearance and behavior at all times



  • Maintain excellent attendance



  • Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance

  • Other duties as assigned, which may include cross functional assignments



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