Senior Manager of Systems Analysis in Englewood, CO at WOW!

Date Posted: 11/29/2019

Job Snapshot

Job Description

Senior Manager, Systems Analysis

The Senior Manager, Systems Analysis is responsible for managing and coordinating resources, processes, and people needed to deliver software solutions for the IT development team.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Collaborate with cross-functional groups to assess existing business models and flows of data, document and present findings, and design an appropriate improved IT solution; act as the liaison between the business and the developers

  • Manage a team of systems analysts and provide leadership and guidance to coach, motivate, and lead team members to optimum performance levels and career development

  • Develop processes and documentation for the Systems Analyst role within the project lifecycle

  • Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support, enhance, and improve efficiency of business processes

  • Write technical procedures and documentation for the applications including diagramming, operations manuals, user guide, test plans, etc.

  • Create system design and functional specifications for all new development projects

  • Serve as a liaison and facilitator with the business units to assist in addressing and resolving IT software issues while providing support and guidance to business users in the effective use of applications and technology

  • Troubleshoot and manage issues lists pertaining to deployed application systems

  • Work with Application Development managers on current production system defects, changes or upgrades to resolve problems and improve processes or systems

  • Investigate and resolve application functionality related issues and provide assistance with troubleshooting

  • Negotiate priorities and resolve conflicts among project stakeholders (such as customers, product management, and engineering)

  • Participate in peer reviews and inspections of requirements documents

  • Manage changes to requirements through effective application of change control processes and tools

  • Some travel may be required

  • Lead requirements analysis and verification, ensuring that requirement statements are complete, and conform to standards

  • Other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor's degree or equivalent certification or related experience within multiple tiers of an IT organization

Experience/Skills Needed:

  • 5-7 years' related relevant experience

  • 3-5 years' experience in a leadership role

  • Must be comfortable in rapidly changing and sometimes ambiguous work situations

  • Keen attention to detail and complex problem solving abilities from an operational and technical perspective

  • Able to work independently and engage manager as needed

  • Exceptional verbal and written communication skills

  • Experience with multiple SDLC methodologies (Waterfall, Agile)

  • Deep understanding of project planning, system requirements, use cases and UML diagramming

  • Must be able to define quality attributes, external interfaces, constraints, and other nonfunctional requirements

Computer Skills:

Fundamental knowledge of standard desktop business applications and tools

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • regularly required to talk and hear

  • required to use hands to type, handle objects and paperwork

  • required to use close vision and be able to focus

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer


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