Residential Sales Supervisor in Madison Heights, MI at WOW!

Date Posted: 10/30/2018

Job Snapshot

Job Description


Supervise, train and inspire Residential Solutions Consultants to achieve quota while ensuring the company's quality and customer service standards are maintained.

Duties & Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Meet or exceed company established homes-passed objectives, prospect, closing standards, bundling objectives and sales quota standards, with a focus on retention and churn management

  • Prepare daily, weekly and monthly productivity and performance status reports

  • Perform daily one-on-one field training, participating, observing and monitoring residential sales team to meet or exceed daily, weekly and monthly quotas

  • Summarize and report current customer sales trends, field conditions and resources issues

  • Issue company-approved nodes and review production and disposition

  • Review daily installs, reschedules and cancels of sales team to monitor quality assurance processes and quality compliance of sales team

  • Maintain company policies and standards concerning the sales order process

  • Train and monitor sales team on proper sales presentation with new products, pricing and packaging changes, discounts, marketing and other program changes as required

  • Maintain accurate time off records in accordance with company procedures

  • Assist in the interview/hiring process, coaching, counseling and ongoing review process for residential sales and administer discipline consistent with company procedures

  • Maintain professional appearance and appropriate behavior; promote positive attitude and good employee morale at all times

  • Facilitate resolution of customer escalations from sales team

  • Other duties as assigned



To perform this job successfully, an individual must be able to successfully sell product offerings in compliance



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