Residential Sales Supervisor in Augusta, GA at WOW!

Date Posted: 2/12/2018

Job Snapshot

Job Description

WOW! is looking for a Residential Sales Supervisor!!

In this position, the Residential Sales Supervisor will be responsible for supervising, training and inspiring Residential Sales Consultants to achieve quota while ensuring the company's quality and customer service standards are maintained.

We're looking for someone who will:

Meet or exceed company established homes-passed objectives, prospect, closing standards, bundling objectives and sales quota standards, with a focus on retention and churn management
Prepare daily, weekly and monthly productivity and performance status reports
Perform daily one-on-one field training, participating, observing and monitoring residential sales team to meet or exceed daily, weekly and monthly quotas
Summarize and report current customer sales trends, field conditions and resources issues
Issue company-approved nodes and review production and disposition
Review daily installs, reschedules and cancels of sales team to monitor quality assurance processes and quality compliance of sales team
Maintain company policies and standards concerning the sales order process
Train and monitor sales team on proper sales presentation with new products, pricing and packaging changes, discounts, marketing and other program changes as required
Maintain accurate time off records in accordance with company procedures
Assist in the interview/hiring process, coaching, counseling and ongoing review process for residential sales and administer discipline consistent with company procedures
Maintain professional appearance and appropriate behavior; promote positive attitude and good employee morale at all times
Facilitate resolution of customer escalations from sales team
Other duties as assigned
Qualifications:
Sales, Marketing or Business college degree or equivalent in training and experience. CSG, Billing Systems.

Door-to-door selling of our full line of Data and Video services to wired and serviceable residential homes. Minimum of one year of lead or supervision experience in similar industry.

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