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Network Assurance Manager in Alpharetta, GA at WOW!

Date Posted: 4/7/2019

Job Snapshot

Job Description

Manager, Network Assurance


The Manager, Network Assurance will focus on support of the WOW! backbone which includes the following networks: Access, Transport and Network. This role is responsible for reviewing outage incidents and procedures to increase performance, reliability and redundancy through automation and proactive measures. This position will also be responsible for managing change activities and outage incidents.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Manage and oversee daily network services operations team

  • Provide high level technical support for all advanced network services including MPLS core, metro networks, business services infrastructure and other technical hardware as required

  • Provide reports and reporting tools for Marketing and Local Operations on network services performance

  • Act as the liaison between the technical teams and internal customers such as Marketing, Tech Ops, NOC, and the Customer Care Center

  • Provide technical evaluations for each region and assist in network design as needed to keep pace with the growth of our subscribers and technology

  • Investigate methods and procedures to better monitor our network and respond to issues

  • Provide training and act as a resource to NOC staff as well as other technical departments

  • Interface with Regional operations and provide onsite assistance to ensure compliance with company standards network related equipment

  • Update existing and develop new documentation of methods and procedures, incident reporting and network configuration.

  • Provide after-hours technical support and technical troubleshooting for all regions including providing proper escalation to corporate personnel

  • Other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


BS/BA in computer science or related field preferred

Experience/Skills Needed:

Minimum 5 years management experience including one of the following technologies: IP Backbone, CMTS or Transport.

Experience would be in the Service Provider or MSO spacepreferred

Experience with one or more of the following vendor's equipment:

  • Nokia Routers

  • Arris CMTS

  • Ciena Transport

  • Cisco Transport

  • Juniper Routers/Switches

Computer Skills: Must be familiar with most of the following protocols:


  • Routing -- BGP, OSPF, ISIS and redistribution

  • Transport -- DWDM Design, wavelength provisioning, CLR/DLR reports and ROADM

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • regularly required to talk and hear

  • required to use hands to type, handle objects and paperwork

  • required to reach and hold on to items at chest level or reach above the shoulder

  • required to use close vision and be able to focus

  • some travel may be required

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer