Field Service Tech-Commercial in Evansville, IN at WOW!

Date Posted: 8/10/2018

Job Snapshot

Job Description


Position is responsible for timely completion of daily assigned commercial voice, video, and data installations. Additionally, the Commercial Technician may assist with building entry construction for industrial, institutional, and MDU applications.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Ensures timely completion of daily assigned installations -- calls in completion status in a timely manner

  • Performs aerial and underground commercial, industrial, institutional, and MDU cable, data, & telephony installations following WOW! specifications and industry practices

  • Complies with OSHA, NESC, and WOW! safety regulations and precautions when completing assigned work

  • Performs commercial disconnects and non-pay disconnects and makes every reasonable effort to retrieve customer premise equipment where applicable

  • Maintains and tracks flow of customer premise equipment necessary to perform daily work assignments

  • Completes installation and configuration of commercial CPE ensuring customer education and satisfaction of services installed

  • Installs NIC cards and drivers for cable modems including the ability to update files if needed to properly configure a customer's computer for modem service

  • Installs various EMTA's, verifies tip & ring, completes proper punch down of copper telco cables

  • Understands various demark configurations for Commercial installs and the transition between our demark and the customer's PBX and phone equipment

  • Has a general understanding of commercial phone systems and the vendors that service them, such that they are able to provide guidance/advise for customers having problems with their phone system

  • Competes Plant Test Date verifications for coordinated LNP cuts, ensures proper number assignments for hunt group configurations, and verifies all features

  • Trouble-shoots service affecting problems at the service drop level

  • Promotes WOW! services and seeks sales & upgrade opportunities.

  • Special projects as assigned by the Tech Ops Supervisor

  • Communication to customers must be grammatically correct, must be professional, positive, and consistent with company expectations.

    • Coordinates with other WOW! technical departments

    • All other duties as assigned

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer



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