Business Sales Engineer in Taylor, MI at WOW!

Date Posted: 2/18/2018

Job Snapshot

Job Description


Summary:


This position is responsible for all technical issues related to the sales cycle of the company's Business Commercial products. Individuals in this position are responsible for supporting a team of Account Executives in the development of Network, Voice, and Data Center solutions for prospective clients.


Duties and Responsibilities:



  • Responsible for providing primary technical support to the WOW! Business Commercial sales and support teams

  • Attend sales calls with Account Executives and assist in the sale by performing technical requirement analysis, technical responses, site evaluation, presentations to customers/prospects, reviewing/coordinating complex proposals and communicating the technical merits of our solution and service migration considerations

  • Interface with clients and WOW! staff to manage the entire service activation process

  • Deliver technical training to new and existing WOW! Account Executives and support staff

  • Follow-up with customers to assure satisfaction with WOW! delivered services

  • Acts as project manager for all commercial RFP and RFQ responses and is specifically responsible for all technical content of the proposal process and technical design

  • Coordinate installation and other implementation activities with customers and WOW! operations, engineering, customer care and other staff

  • Act as a point of contact for Platinum customers to insure timely solutions for trouble tickets and change orders

  • Assist in the sale by mapping out prospect/customer current networks to include locations, circuits, network topology and applications, and then design optimal alternatives to support customer needs with WOW! solutions, including but not limited to PRI's, SIP PRI equivalent trunking, VOIP, Internet, Metro Ethernet, MPLS, Virtualization, Backup and Colocation

  • Manage IRR process to ensure capital projects meet or exceed defined financial benchmarks

  • Take a leadership role in seeking out, identifying and evaluating network extension opportunities based on required capital cost, customer demographic, competitive environment, penetration forecasts and ROI analysis

  • Represent an uncompromising commitment to professionalism and integrity in how you and your associates conduct business

  • Take a leadership role in the development of networking opportunities with consultants; interconnect companies, data equipment vendors and other partners that would advance the penetration of WOW! services and ensure an exceptional customer experience

  • Assure the quality representation of our services, pricing and deliverables to prospects and customers meet company standards

  • Manage customer and inter-department relationships to insure satisfaction with WOW! services and prompt resolution of issues


Qualifications:


To perform this job successfully, an individual must have exceptional organizational skills and be able to multi-task. They must also be able to provide outstanding customer service and support in a professional manner and in accordance with company policies and standards. The requirements listed below are representative of the knowledge, skill, and/or ability required. The candidate must exhibit leadership qualities.



  • 2-5 years of sales engineering and networking experience, in the telecom service provider industry experience preferred

  • Excellent verbal and written communication skills

  • Ability to work closely with Account Executives with a proven knowledge of the sales cycle

  • Strong sales skills in presentation and proposal design

  • Must have knowledge of Metro Ethernet technologies (ELAN, EPL, EVPL), WANs and LANs

  • Must have working knowledge of TCP/IP, firewalls and VPNs

  • Must have working knowledge of data Virtualization and Backup

  • Strong knowledge of industry networking technologies such as TCP/IP, L3VPN, MPLS, VPLS, VPN, Ethernet, VoIP, SONET, DWDM

  • Familiar with various networking fundamentals related to routers, switches, LAN, MAN, WAN, DS3, OC-x, CSU/DSU and other CPE

  • Possess a consultative approach to providing customer solutions and design with strong knowledge of converged multimedia applications

  • Extensive experience with routing and signaling protocols such as BGP, ISIS, OSPF, LDP, RSVP as well as knowledge of emerging technologies

  • Extensive voice networking experience with an emphasis on VoIP, Hosted-VoIP, signaling protocols and PBX

  • Ability to multi task and meet multiple deadlines


Education/Experience:



  • Bachelor's degree from a four-year college or university preferred; or equivalent training, education and experience (preferably with concentration in Computer Science or Telecommunications Engineering Technology)

  • Telecommunications industry experience preferred

  • Cisco and VMware certifications preferred


Computer Skills:



  • Proficient in MS Visio, MS Word, MS Excel and MS PowerPoint