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Sales Enablement Manager in Augusta, GA at WOW!

Date Posted: 1/31/2019

Job Snapshot

Job Description

Summary:


This position has two primary focuses; Managing our Customer Advocate -- Sales employees and Managing the day to day Sales Processes of the Sales Channels they support. TheManager of Sales Enablementis responsible for all of the process development, measuring performance, integration projects, system deployment, and management of key initiatives for the Sales Enablement Organization that will increase revenue on the network, minimize interval, and maximize operational efficiencies.


Duties & Responsibilities:


Essential Duties and Responsibilities include the following but are not limited to:



  • Project Management of specific initiatives driving process efficiencies, decreased interval, and increased order quality

  • Ensure all requirements are properly documented and communicated

  • Define comprehensive business process, perform in-depth work analysis and map the process flow

  • Plan, coordinate, and monitor the project tasks and activities for the organization

  • Manage projects to meet corporate project objectives and timelines

  • Conduct internal assessments

  • Evaluate, prepare, maintain, and publish management status reports, progress tracking reports, meeting minutes, obstacles / delay notifications, and other documentation

  • Develop test criteria, plan for implementation, and participate in the execution of the test plan

  • Establish success indicators and define reporting requirements

  • Archive appropriate records

  • Strategic planning for the organization

  • Determine the impact to the Business Sales Enablement teams and the rest of the organization in terms of scale, scope, process impact, planning, development, testing, and prioritization

  • Partner with all areas of the sales organization as required

  • Manage teams to create sound performance metrics

  • Responsible for documentation of any new process or procedure

  • Responsible for communications within the organization

  • Act as an interdepartmental technical liaison and actively participate in various process, systems, and quality projects

  • Manage a team of Customer Advocates including performance, attendance, coaching, and disciplinary action if needed

  • All other duties as assigned


Qualifications:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


Education:



  • Project Management experience is preferred

  • Bachelor's degree or equivalent work experience


Experience/Skills Needed:



  • Extensive knowledge in Sales processes and policies within the industry is required

  • Desire to learn new skills, be challenged, and have growth potential

  • Must be able to work independently with minimal guidance

  • Solid organizational and time management skills

  • Strong analytical ability to help drive business performance and identify trending

  • Cross functional knowledge that lends itself to interpret and understand impacts of any change to the organization

  • Ability to work in a fast paced, team environment

  • Ability to document process and communicate any changes or rollouts effectively

  • Ability to facilitate discussions and delegate action items and responsibilities effectively

  • Strong presentation and public speaking skills

  • Ability to manage through multiple initiatives and projects simultaneously

  • Candidate should maintain exceptionally strong written and verbal communication skills

  • This position requires the applicant to be focused, goal driven and exhibit an obsessive attention to detail.

  • Applicant must be a team player who can motivate team members and cross resource to accomplish the common goal.

  • Must be able to work under pressure

  • Ability to provide outstanding customer service and support in a professional manner and in accordance with company policies and standards.

  • Excellent oral and written communication skills


Computer Skills:



  • Technical proficiency in Windows, Visio, Word, Excel, Project, and Microsoft Office required

  • Ability to learn new software systems and access online support/tools.


Physical Demands/Working Conditions:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • regularly required to talk and hear

  • required to use hands to type, handle objects and paperwork

  • required to use close vision and be able to focus

  • evening and weekend hours may be required

  • travel may be required



WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer


 


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