Residential Field Sales Supervisor - Sanford, FL at WOW!

Date Posted: 5/10/2023

Job Snapshot

  • Employee Type:
  • Location:
    Sanford, FL
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

WOW! is one of the nation's leading brands in keeping our world connected through internet, TV, and phone. We don't just want people to use our services, we want them to enjoy every WOW! moment. We thrive on our core values of respect, integrity, spirit of service, and accountability. Every interaction with our customers should be guided by these 4 values. Are you ready to join our team and culture?

WOW! offers a generous benefits package and also offers significant discounts on broadband packages for employees residing in our service areas.  Benefits include:

  • Medical, dental, and vision insurance

  • 401k with a company match

  • Paid time off and paid holidays

  • Tuition reimbursement

The Supervisor, Residential Field Sales will Supervise, train and inspire Residential Field Sales Representatives and 3rd party contractor teams to achieve quota while ensuring the company’s quality and customer service standards are maintained.

What you'll do:

  • Meet and exceed EdgeOut Field Sales targets as assigned through the sales and marketing EdgeOut cross-functional team

  • Responsibilities for managing and growing MDU penetration across the enterprise through internal Field Sales team members and through 3rd party contractor teams

  • Represent and work cross functionally with the MDU leadership team to execute the company MDU penetration objectives

  • Lead and coordinate EdgeOut sales activities with the cross functional collaboration with marketing, MDU, construction, and operations teams

  • Meet or exceed company established turf management, prospect, closing standards, product sell-in mix and sales quota standards 

  • Assist in the interview/hiring process, coaching, counseling and ongoing performance review process for residential sales, administering discipline consistent with company standards and procedures

  • Train and monitor sales team on proper sales presentation with new products, pricing and packaging changes, discounts, marketing and other program changes as required

  • Ensure quality of sales with a keen focus on retention and churn management

  • Perform daily one-on-one field training, participating, observing, and monitoring residential sales team to meet or exceed daily, weekly, and monthly targets

  • Develop alignment with Field Ops local leadership teams

  • Summarize and report current customer sales trends, field conditions, and resource issues

  • Issue company-approved nodes and review production and disposition

  • Prepare daily, weekly, and monthly productivity and performance status reports

  • Review daily installs, reschedules, and cancels of sales team to monitor quality assurance processes and quality compliance

  • Facilitate resolution of customer escalations from sales team with appropriate cross functional team

  • Maintain company policies and standards concerning the sales order process

  • Maintain accurate time off records in accordance with company procedures

  • Other duties as assigned

What we're looking for:

High School diploma or equivalent required. BA/BS (preferably in Sales, Marketing or Business) or equivalent in training and experience combined preferred

Experience/Skills Needed:

  • 3 years’ experience selling product to consumers through a Field Sales channel required

  • 3 years’ experience in the Cable, Broadband and Telecom preferred

  • 3 years’ supervisory experience in a Field Sales organization preferred

  • Experience working with 3rd party contractors preferred

  • Knowledge about Multi Dwelling Units (MDU) and the sales journey to successfully lead sales teams working in MDUs preferred

  • Maintain professional appearance and appropriate behavior; promote positive attitude and good employee morale at all times

  • Developing and delivering field sales training experience preferred

  • Demonstrated experience coaching and providing feedback to improve sales performance

  • Door-to-door selling of our full line of our services to serviceable residential homes and communities

Computer Skills:

G Suite and

Microsoft Office products

Sales software such as Salesforce and SalesRabbit.

Billing systems such as ICOMS

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to talk and hear

  • Required to use hands to type, handle objects and paperwork

  • Required to reach and hold onto items at chest level or reach above the shoulder

  • Required to use close vision and be able to focus

  • Ability to work beyond normal business hours including evenings up to 9 pm, weekends and holidays as necessary

  • Must be able to work in inclement weather

  • While performing the duties of this job the employee is required to have and maintain a valid driver’s license and driving record that meets the standards of our insurance company

  • Occasionally lift up to 50 lbs., e.g. boxes of sales and marketing materials, display objects, etc.

  • Travel to different markets required as needed

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran