Field Service Technician - Knoxville, TN at WOW!

Job Description

There’s a pride that comes with connecting people to the world around them. For WOW! customers, that connection point is made possible by our Field Operations teams. From keeping our facilities running smoothly to working in assigned neighborhoods each day installing and repairing broadband communications systems, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk.

You could be a part-owner of WOW!

Every person hired into a full-time position at WOW! is eligible to have real, tangible, and potentially very rewarding ownership in WOW! and its future.  With the award of a one-time restricted stock grant ranging from $3,000 - $7,500 (depending on the position), when the price of WOW!’s stock increases, so does the value of your shares!  Ask your recruiter for more details!

About the role:
The Field Service Technician installs and repairs broadband communications systems in compliance with company technical standards from consumer service to exterior tap locations

What you'll be doing:
Essential duties and responsibilities include but are not limited to those listed below:

• Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service

• Install and relocate outlets

• Install or remove converters and cable modems

• Install interior and exterior wiring

• Connect peripheral equipment

• Train customers on proper use of equipment

• Monitor, repair and record system, drop, and in-house leakage

• Assure proper signal levels and picture quality

• Identify causes of picture and/or signal degradation

• Troubleshoot from consumer device to tap

• Troubleshoot, repair and replace components from tap to consumer device

• Assure system security by terminating unused ports and tag drops and locking pedestals

• Take voltage measurements

• Understand/apply FCC and NESC technical standards

• Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)

• Provide superior customer service

• Complete all tasks to WOW! quality standards

• Maintain professional appearance and behavior at all times

• Maintain excellent attendance

• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance

• Replaces defective/damaged tap plates and installs new taps

• Troubleshoots/repairs problems between customer equipment and the RF of the optical node.

• Tests, maintains, splices, repairs and replaces coax cable.

• Installs rigid and semi-rigid coax cable (underground and aerial).

• Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.

• Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from output of the node.

• Performs underground and aerial construction duties associated with CATV operations.

• Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compares findings with documentation.

• Performs network troubleshooting including ping test, trace routes and speed test.

• Installs power supply and performs field engineering walkouts.

• Other duties as assigned - which may include training other employees

What you'll bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to present technical information to a non-technical audience

• Able to work independently

• Able to accurately measure distances using tapes and other measuring devices

• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDR

• Able to accurately maintain records, logs, reports, work orders, etc.

• Able to operate office equipment, fax, copier, etc.

• Able to handle escalations and time-critical issues

• Able to read street maps

• Able to work flexible hours as required, including evenings, weekends and on-call shifts

• Must have a valid driver’s license and good driving record

Education/Experience:
Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred.

Computer Skills:
Basic computer skills are preferred, including internet and email

Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work while standing most of the time

• Ability to walk or work over all types of terrain, in all types of weather

• Ability to carry tools and equipment

• Ability to work in tight spaces while bending, twisting and reaching

• Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)

• Ability to differentiate between different sizes and colors of wires

• Ability to perform work in elevated places (i.e., roofs and utility poles)

• Ability to use drills, hammers, wrenches, screwdrivers and other hand tools

• Ability to work with small components

• Ability to use close vision, peripheral vision and adjust focus

• Ability to work in poorly vented areas such as attics, in extreme temperatures

• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp

• Ability to lift up to 90 pounds

• Physically able to work computer equipment and test equipment

• Ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions

• Ability to work safely near power lines and electrical equipment

• Ability to drive Company vehicles in a safe manner

• Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.

WOW! offers a generous benefits package including:

• Medical, dental, and vision insurance

• 401k with a company match

• Paid time off and paid holidays

• Tuition reimbursement 

WOW! also offers significant discounts on broadband packages for employees residing in our service areas.

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran