Job Description

We are currently recruiting for a class of TSR's starting in Mid-February.

You are looking at this posting because you want something significant in your career. We believe that's the first step to joining our team in addition to sharing our vision. You should have a dream to connect with people through the experiences you share with them. That's our vision anyway, connecting people to their world through our company's experience: Reliable, Easy and Pleasantly Surprising, every time. Currently, we're looking for someone who shares that vision of ours to be a key member of our team. The Technical Support Representative assists our customers when their devices aren't functioning accurately. Pretty WOW!'d so far? Then we're passionate about your application!

We need people with strong interpersonal skills that can take troubleshooting to the next level.

• Answers incoming telephone calls and responds to customer requests regarding service issues in a timely and accurate manner
• Advance troubleshooting and resolution of various internet, networking, VOIP, and telephony applications
• Provides customers with an accurate and detailed diagnosis of their problem, with a focus on “one call resolution”
• Utilize troubleshooting techniques and/or remote access to successfully help our customers.
• Maintains a sense of urgency and consistently meets deadlines when responding to customer issues
• Identifies and calls out priority issues; when necessary, transfers calls to the appropriate department

To perform this job successfully, we need someone that can perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. We are committed to providing reasonable accommodations to those with disabilities.

• Two years of troubleshooting experience in PCs and network environments is helpful
• Excellent oral communications skills including active listening skills and telephone etiquette are required
• Ability to calculate figures and amounts
• Must be able to multi-task and function effectively and consistently in a fast-paced environment
• Flexibility in scheduling which may require evening and weekend hours

• Must possess a high school diploma

Computer Skills:

• Proficient use of all Microsoft Operating Systems
• Experience with Macintosh is preferred
• Operating knowledge of current hardware and software, common to the small business environment
• Ability to use Word processing, Internet software and e-mail.
• Must be able to operate office equipment to include telephone, headset, computer, and printer

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to perform computer functions and operate routine office equipment
• Must be able to verbally communicate with customers
• Must be able to sit for extended periods of time

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran