Strategic Account Manager in Augusta, GA at WOW!

Date Posted: 2/5/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Augusta, GA
  • Experience:
    Not Specified
  • Date Posted:
    2/5/2020
  • Job ID:
    REQ-2020-224

Job Description

This position is responsible for managing and growing WOW Business Services existing customer base including midlevel/enterprise level fiber accounts billing greater than $7500 per month as well as accounts that are designated as strategic

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Renew customer contracts to protect and grow existing revenue streams
  • Maintain regular account contact to ensure positioning and alignment of WOW! Business Services with assigned accounts
  • Initiate and assist in delivering proposed solutions to meet the needs of the assigned customers as it relates to Voice, Data, or other Business Services products such as Data Center products and hosted voice services
  • Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise
  • Manage, cultivate, and execute the delivery of sales and services to accounts in the WOW! markets
  • Perform comprehensive quarterly customer review meetings to ensure a high level of customer experience
  • Introduce new WOW! products and services to existing customer accounts
  • Work effectively with the Network Operations Center and identify why issues occurred, and communicate our game plan on the solution to fix the issue with the customer

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

  • Bachelor’s Degree or 5+ years equivalent job experience in the telecommunications industry is preferred with 5+ years of successful sales experience with a focus on mid-market/enterprise level accounts
  • Ability to create relationships with internal resources to solve complex customer issues
  • Understanding of how to manage complex customer relationships
  • Excellent verbal and written communication skills
  • Must be able to present effectively in front of groups both technically and non-technically oriented
  • Must be self-motivated and results-driven, as demonstrated by previous work experience
  • Must possess the ability to analyze and solve problems arising through customer interaction

Computer Skills:

Proficiency with Microsoft products, including Word, Excel, PowerPoint

Ability to use and or learn Saleforce.com

Ability to learn billing software systems

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer

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