Sales Supervisor in Augusta, GA at WOW!

Date Posted: 3/17/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Augusta, GA
  • Experience:
    Not Specified
  • Date Posted:
    3/17/2020
  • Job ID:
    REQ-2020-261

Job Description

Are you looking for a new career where you can utilize your team building and sales skills?! WOW! is looking for an expert Sales Supervisor to join our team!



Summary:

Directs all day-to-day sales activity of a designated team of residential sales representatives, to ensure effective performance and attainment of company sales initiatives. Coordinates and performs all coaching, development and on-the-job training for our sales agents to ensure performance improves.



Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Achieving team sales goals and initiatives each week, month, quarter and year. Directly responsible for developing and maintaining a culture of success, sustaining results or improving results each month
  • Monitors weekly performance, key performance indicators, and provides needed coaching with the objective of improving individual and team performance
  • Ensures rep activity is meaningful and productive –allowing reps the opportunity to obtain sales goals through various means of engaging potential WOW! customers
  • Supports marketing initiatives completely and ensures all reps are confidently positioning WOW! products and services as needed to achieve goals
  • Manages all special projects as needed, supervises the activities of any employees working special assignments
  • Using best practices to ensure the success and development of all employees through interviewing, hiring, training, coaching, performance reviews and recognition programs
  • Adheres to WOW! values and guarantees all internal and external communication is courteous, professional and exceptional. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
  • Works within the guidelines of resource management to determine optimal staff hours, and number of personnel for adequate service levels and customer response times.
  • Ensure that all service issues and customer concerns are resolved in a quick and efficient manner according to company standards
  • Maintains frequent, efficient and open communication with all staff, including sales management, independent contractors, field operations and office personnel.
  • Performs other duties as assigned


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Education:

  • Bachelor’s degree from four year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience


Experience:

  • Must possess a positive, can do attitude that excels in a fast paced environment
  • Prior sales call center experience in the cable industry a plus
  • Proven leadership experience in a comparable environment is strongly preferred.
  • Must possess excellent communication skills, both verbally and in writing. Must be comfortable with presenting information to groups of employees
  • Ability to work with basic mathematical concepts, especially when interpreting statistical performance data. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists


Computer Skills:

  • Proficiency with word processing, excel spreadsheets, Power point presentations, Internet software, E-mail, Database software
  • Must be able to use in-house billing and CRM systems in order to effectively produce metric reports

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer

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