Sales Customer Advocate in Panama City, FL at WOW!

Date Posted: 9/1/2020

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Job Description


The Sales Customer Advocate is the primary liaison between sales, fulfillment and our customers, and is critical to the success of the organization. In that capacity the Customer Advocate will have three primary responsibilities: onboarding of our Sales Organization, being an advocate on behalf of our customers during the sale to install process and supporting the Sales Organization as a whole.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Develop with  the Sales Trainer, system on- boarding and training
  • Proficient in product knowledge, pricing and promotion
  • Provide a quality  analysis on all service agreements for accuracy, proper approvals & supporting documentation
  • Communicate and update the sales team on all changes to processes and procedures
  • Communicate with our Customers during the construction and installation process of new sales prior to installation.
  • Work with the Sales Reps to correct rejected orders and resubmit to order entry
  • Process and track Construction Capital Approvals for potential customers.
  • Address customer escalations and route them to the correct repair teams for follow up
  • Upload reports for the local Sales Managers and Directors and look for trends and patterns.
  •  Attend all sales team meetings, functions and events


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities


High School degree or GED required and  1+ years’ experience in the Telecommunications Industry or equivalent combination of education and experience

Experience/Skills Needed:

  • Able to work in a team environment that is focused on improving the customer experience
  • Possess a base understanding of telecommunications terminology and services
  • Must be  self-motivated, with excellent time management, organizational skills and complex problem solving
  • Must have excellent oral, written, and proven presentation skills
  • Must have experience with customer face to face presentations

Computer Skills:

Understand and work effectively with all Microsoft Office products.

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer


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