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Sales Customer Advocate (Columbus or Cleveland) in Berea, OH at WOW!

Date Posted: 1/3/2019

Job Snapshot

Job Description


The Customer Advocate -- Sales is the primary liaison between sales, fulfillment and our customers, and is critical to the success of the organization. In that capacity the Customer Advocate will have three primary responsibilities: onboarding of our Sales Organization, being an advocate on behalf of our customers during the sale to install process and supporting the Sales Organization as a whole.

This position may sit in either the Columbus or Cleveland office.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Develop with the Sales Trainer, system on- boarding and training

  • Proficient in product knowledge, pricing and promotion

  • Provide a quality analysis on all service agreements for accuracy, proper approvals & supporting documentation

  • Communicate and update the sales team on all changes to processes and procedures

  • Communicate with our Customers during the construction and installation process of new sales prior to installation.

  • Work with the Sales Reps to correct rejected orders and resubmit to order entry

  • Process and track Construction Capital Approvals for potential customers.

  • Address customer escalations and route them to the correct repair teams for follow up

  • Upload reports for the local Sales Managers and Directors and look for trends and patterns.

  • Attend all sales team meetings, functions and events


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities


High School degree or GED required and 1+ years' experience in the Telecommunications Industry or equivalent combination of education and experience

Experience/Skills Needed:

  • Able to work in a team environment that is focused on improving the customer experience

  • Possess a base understanding of telecommunications terminology and services

  • Must be self-motivated, with excellent time management, organizational skills and complex problem solving

  • Must have excellent oral, written, and proven presentation skills

  • Must have experience with customer face to face presentations

Computer Skills:

Understand and work effectively with all Microsoft Office products.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • regularly required to talk and hear

  • required to use hands to type, handle objects and paperwork

  • required to reach and hold on to items at chest level or reach above the shoulder

  • required to use close vision and be able to focus

  • some travel will be required

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer


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