Outbound Sales Specialist in Augusta, GA at WOW!

Date Posted: 10/24/2019

Job Snapshot

  • Employee Type:
  • Location:
    Augusta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Outbound Sales Specialist - Residential

The Outbound Sales Specialist- Residential is responsible for using a variety of tools and resources to make calls to existing and potential residential customers to sell or proactively re-contract them with the company products and services that best meet their needs and achieve multiple sales goals.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Achieve a targeted number of outbound calls, connects or proactive renewals - relative to budget and department objectives, working dedicated projects and assignments

  • Follow new and established processes and procedures regarding customer contact within the framework of prescribed touch-points or cadence

  • Accurately assess individual customer needs and issues to recommend appropriate features, benefits and value of the company's product. Working to sell all lines of business relative to marketing campaigns and initiatives

  • Follow outlined process for accurate and timely installation, security (customer and company), order entry, and disclosure (all requirements)

  • Maintain the sales lead databases, CRM and billing systems

  • Follow the EPIC call flow and process to maximize sales potential

  • Communicate competitive information obtained through customer interaction with the management team

  • Attend all coaching and development meetings including huddles and participate with professional observations and feedback

  • Stay abreast of marketing plans, industry trends and competitor activities

  • Other duties as assigned


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • High school diploma or equivalent

  • College education in Sales, Marketing or Business preferred

    Experience/Skills Needed:

  • Two to three years of sales experience

  • Able to read and interpret documents (scorecard metrics/data, safety rules, sales presentations, product information and training materials)

  • Able to present complex information on the telephone to customers clearly and professionally

  • Ability to embrace company values and communicate with respect, integrity, spirit of service and accountability

  • Able to document customer interactions in writing

  • Use persuasive techniques effectively to overcome objections

  • Like solving practical problems presented by customers

  • Have a resilient, positive attitude

  • Thrive in a fast-paced call center environment

    Computer Skills:

  • Experience using a unified contact solution or outbound dialer a plus

  • Need to be windows proficient and capable of learning complex billing systems (ICOM's or USHA experience) a plus

  • Need to be Microsoft Office and G-Suite proficient

  • Customer Relationship Management CRM (i.e., Salesforce experience) a plus

    Physical Demands/Working Conditions:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • regularly required to talk and hear

  • required to use hands to type, handle objects and paperwork

  • required to reach and hold on to items at chest level or reach above the shoulder

  • required to use close vision and be able to focus

  • required to sit or stand at a desk and field calls for a full workday in a call center environment

  • required to perform computer functions and operate routine office equipment

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer


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