NOC Technician III in Naperville, IL at WOW!

Date Posted: 6/26/2018

Job Snapshot

Job Description

Summary


The primary responsibility of the NOC Technician 3 is to provide escalation support for NOC Tech 2 prior to referring issues and events to Engineering teams as defined. The NOC 3 will also be the primary NOC point of contact for Wholesale and Strategic Enterprise customers.



  • The NOC Tech 3 will perform these tasks using various network management tools, internal ticketing systems, and monitoring consoles.
  • NOC 3 will have additional access to servers, and routers as approved by Engineers.
  • This person will help with root cause analysis and advanced troubleshooting prior to escalating to Engineering and Operations teams.
  • The ideal candidate must have strong communication skills as well as strong networking and technical knowledge of a broadband and multicast environment.