NOC Technician II in Warrenville, IL at WOW!

Date Posted: 8/29/2020

Job Snapshot

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Job Description

We are looking for a technician to come on board with our NOC team. Do you share the same core values as us? We believe passionately in Respect, Integrity, Spirit of Service and Accountability. The main responsibility of the NOC Technician II will be to dedicatedly supervise and call out application, system, and network incidents to ensure maximum availability and performance. This position will perform these tasks using various network management tools, internal ticketing systems, and monitoring consoles.

WOW! is one of the nation's leading brands in keeping our world connected through internet, TV, and phone. We don't just want people to use our services, we want them to enjoy every WOW! moment. We thrive on our core values of respect, integrity, spirit of service, and accountability. Every interaction with our customers should be guided by these 4 values. Are you ready to join our team and culture?

Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Actively supervise our network and infrastructure using various tools. Respond to alerts, incident tickets and email requests presented to Network Operations
  • Work as first level of support for NOC I
  • Handle elevated calls from Vendors, Call Centers, Dispatch, and Field personnel as needed
  • Perform daily routines and tasks as required
  • Bring up the issues as needed to, BOSS, NOC III, Operations or Engineering teams per procedures
  • You will assist with root cause analysis of recurring incidents
  • Accurately document all issue details in appropriate ticket or notification tools
  • Assist in communication and notification of major events to internal teams
  • Assist with modification and creation of standard operating procedures
  • Ensure appropriate communication occurs between shifts


  • You have the ability to multitask, problem-solve, think clearly and respond in a dynamic or fluid environment
  • You come with a deep understanding of UNIX systems fundamentals and system management tasks are useful, as well as a solid grasp of network concepts, TCP/IP stack and common Internet protocols
  • Your prior experience in a Network Operations Center environment is desirable
  • Reliable and diligent, proactive and willing to learn and contribute to building a successful NOC team


  • High school diploma or equivalent, formal technical education is helpful.
  • Ability to fix a wide range of computer operating systems is desired. Customer Service and NOC experience is also preferred.
  • Previous knowledge of RF signals and HFC networks is a plus.

Digital Literacy:

MS Office, internet software, e-mail communication, ICOMs billing system preferred. Familiarity with basic UNIX commands

Physical Demands/Working Conditions:

  • required to talk and hear
  • use hands to type, handle objects and paperwork
  • reach and hold on to items at chest level or reach above the shoulder
  • able to function in a 24/7 operation and work a flexible schedule on weekdays, weekends and holidays

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer