Mgr, Operations in Augusta, GA at WOW!

Date Posted: 9/29/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Augusta, GA
  • Experience:
    Not Specified
  • Date Posted:
    9/29/2020
  • Job ID:
    REQ-2020-837

Job Description

The Operations Manager is responsible for the day to day operations of the respective assigned market or markets. Collaborates with Field Operations leaders, and cross functional leaders to ensure cultural and business objectives.

Duties & Responsibilities Essential duties and responsibilities include but are not limited to those listed below:

  • Lead Field Service Technical Supervisors, Technicians and Partners (contractors) to ensure compliance with company guidelines regarding quality, customer service, safety, work-order completion and closeout and productivity requirements
  • Responsible for the training and development of department’s employees
  • Participates in prompt resolution of escalated work orders
  • Communicates effectively with internal and external, customers, management, employees and installation and service partners (contractors)
  • Assists in the development and management of the department’s operating budget in accordance with corporate guidelines
  • Collaborates with cross functional leaders and employees to drive results, maintain a competitive environment and to ensure a positive work environment
  • Management responsibility for leading the day-to-day operations of the system or systems
  • Provides leadership and direction to local staff, including but not limited to hiring, disciplining, motivating and assessing management performance, and identifying developmental needs and solutions
  • Position is responsible for direct supervision of system support positions including development, performance management and disciplinary actions as appropriate
  • Reviews key measurement reports and financial statements to determine performance against objectives and then revises objectives and establishes action plans to meet objectives
  • Verifies, monitors, and approves all expense and capital expenditures before submission
  • Ensures adherence to accounting procedures at local levels (cash controls, accounts payable, inventory, etc.)
  • Provides financial oversight of inventory purchases, tracking, inventory levels and controls and purchase order approvals
  • Interacts with public officials, government officials and other legal or industry representatives on behalf of the Company
  • Implements and represents corporate policies and procedures
  • Performs other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

-Education:

  • Bachelor’s degree (B.S.) from four-year college or university and seven to ten years of related experience including two years of operations management or equivalent combination of education and experience. 

-Experience/Skills Needed:

  • Ability to work with mathematical concepts such as probability and statistical inference
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
  • Ability to define problems, collect data, analyze data, establish facts, and draw valid conclusions
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
  • Ability to handle confidential material and information
  • Individual must be organized and able to multi-task under pressure. 
  • Must be able to read, write and speak English, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

-Computer Skills:

  • Google Drive, MS Office software, business or general ledger software, Internet, email, and database software as required.

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer

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