Marketing Communications Manager in Englewood, CO at WOW!

Date Posted: 9/5/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Englewood, CO
  • Experience:
    Not Specified
  • Date Posted:
    9/5/2020
  • Job ID:
    REQ-2020-648

Job Description

This position is responsible for leading the coordination and implementation of customer communications and related marketing operations activities for WOW!. Initiatives may include new product deployments, changes to existing products, pricing and policy adjustments and related business practice changes for Residential and Business customers.  A successful manager will have a high degree of attention to detail, experience managing communications including planning, creation and execution, and is highly effective in a collaborative and fast-paced environment. 

Duties & Responsibilities:

Essential duties and responsibilities include but are not limited to the following:

  • Plan, coordinate and execute required customer notifications for products, pricing and policy changes, as well as proofing, list requests and print vendor management for various communications.
  • For relevant initiatives, manage updates to ancillary customer-facing material as needed, such as WOW! website, terms and conditions, FAQs, and customer leave behind materials.
  • Manage updates to internal and external support tools and communication materials.
  • Develop compelling, strategic and smart customer-facing messages and communications that align with organizational objectives and supports a positive customer experience.
  • Develop and author clear story-driven presentations for senior-level audiences.
  • Manage coordination and implementation of projects, including updating customer materials and communications, managing production of internal and external communication tactics and coordinating with internal project teams.
  • Work with cross-functional teams to provide performance tracking and analysis as needed.
  • Oversee organizational tracking of customer touch points.
  • Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent attention to detail
  • Strong problem solving skills
  • Strong organizational skills, excellent follow through
  • Experience developing and executing customer communications
  • Ability to prepare well-structured, clear and concise deliverables in a timely manner
  • Proactively able to identify business needs, recommend solutions and provide counsel as needed to ensure the most positive outcome
  • Strong, proven copywriting skills. Must be able to translate technical concepts and changes into easy-to-understand, customer friendly communications.
  • Ability to develop data-driven, action oriented presentations for senior-level audiences.
  • Excellent written and oral communications skills
  • Ability to manage a large number of initiatives
  • Flexible and adaptable to change in fast-paced work environment
  • Able to communicate effectively with a variety of internal and external audiences
  • Demonstrated ability to form and maintain strong working relationships

Education/Experience:

Bachelor’s degree from a two or four year college and three to five years of experience in Marketing, Operations or Customer Care, preferably within the cable, data or telecom industry or equivalent combination of experience and training.

Computer Skills:

G-Suite, Word processing, Power Point, Excel, Internet software, E-mail, Database software. Graphic design software experience is a plus but not required.

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer