Manager of Field Sales in Knoxville, TN at WOW!

Date Posted: 8/7/2019

Job Snapshot

Job Description

The Manager, Field Commercial Sales is responsible for effectively managing and monitoring a hybrid team of Business Account Executives and Enterprise Account Executives. The team is responsible for the sale of WOW! Business portfolio standard business products for small to medium businesses, as well as integrated communication structure to enterprise customers such as multi-site regional businesses and/or large organizations with headquarters in market. In an effort to maximize sales revenues and consistently meet corporate objectives, Manager, Field Commercial Sales will ensure optimal sales team staffing, performance, and training readiness of sales professionals.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Maintains expertise on the WOW! Business portfolio of products/services to effectively lead a team of individual sales contributors: Ethernet, Internet, and the entire suite of Voice offerings to business customers ranging from 5-300 employees

  • Ensures competence and continuity (i.e. retention) of qualified Business Account Executives and Enterprise Account Executives through optimum selection, training, development, appraisal and motivation techniques

  • Develops business plans with each Business Account Executive and Enterprise Account Executive while coordinating sale promotions and incentives to meet business goals and objectives

  • Ensures team and individual achievement of all sales, plus quality, goals, and standards

  • Monitors employee performance; effectively coaches and advises to cultivate role compatibility, maximum effectiveness, and ongoing continuous improvement and growth. Regularly and appropriately addresses personnel issues/performance issues in accordance with company policy.

  • 100% compliance to (company CRM) which includes on-going: preparation, analysis, and maintenance of records of individual (as well as group) sales and performance activities relative to business goals and objectives

  • Ensures accurate forecasts in of annual, quarterly, monthly & revenue unit numbers through experience with data processing and analysis

  • Collaborates and coordinates efforts with other internal teams and groups throughout Commercial Sales to ensure functional effectiveness and efficiency for overall territory team structure

  • Assesses, develops and implements best practices that contribute to improved performance and overall success

  • Models the way "from the front" to set the cadence and pace for the team

  • Coaches, develops, appraises, and motivates individual Business Account Executives and Enterprise Account Executives to achieve and exceed assigned objectives.

  • Ensures delivery of on-going education for all team members in sales planning tactics; ensures compliance with organizational training requirements

  • Position reports directly to a Director, Field Sales

  • Other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree from a four year college or university preferred or an equivalent combination of education and experience

Experience/Skills Needed:

  • 7-10 years demonstrated success selling telecommunications services in the Enterprise/GEM space, including 3-5 years of experience managing individuals selling to enterprise customers

  • Must possess excellent written and oral communication, interpersonal, planning and organizational skills

  • Demonstrated ability to consistently exercise independent judgment and discretion in matters of significance

Computer Skills:

  • Intermediate to advanced command of PC tools including email and MS Office

  • Ability to learn billing software systems and access online support/tools

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer


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