Manager of Commercial Call Center Sales in Augusta, GA at WOW!

Date Posted: 11/19/2019

Job Snapshot

  • Employee Type:
  • Location:
    Augusta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Manager, Commercial Sales-Call Center

Reports to: Director, Account Management

FLSA Status: Exempt

Department: Business Services


The Commercial Call Center Sales Manager leads and supervises a team of sales professionals that executes the organization's Inbound and Outbound Commercial Sales and Retention operational goals and objectives to enhance both our customer and employee experiences.

Duties and Responsibilities:

Essential duties and responsibilities include, but are not limited to, those listed below:

  • Responsible for day-to-day sales activity management, funnel activity, territory management, and customer-focused sales efforts for a team of sales professionals

  • Oversee the implementation of strategic plans and operational policies for the sales and retention teams to ensure excellent customer experience, improve call efficiencies, and meet key specific Key Performance Indicators or key metrics

  • Develop and sustain a sales culture designed to achieve growth and retention initiatives

  • Generate revenue and subscriber growth through the Sales teams that exceed defined targets

  • Lead training and QA specific to the department, including creating a hiring plan and ensuring that the department is staffed appropriately

  • Motivate the sales team to achieve sustained superior performance in a high volume, fast-paced environment requiring teamwork, flexibility, and change management

  • Direct and perform research and analysis to assess sales opportunities and address customer experience improvements

  • Collaborate cross-functionally to effectively utilize resources and achieve results

  • Maintain strategic relationships with Field, Dispatch, Collections, IT, and other departments

  • Continually tracking critical metrics (including all scorecard/quality statistics) and recommending appropriate changes

  • Carry out supervisory responsibilities in accordance with our policies and applicable laws

  • Supervisory responsibilities include interviewing, hiring, and on-boarding employees; planning, assigning and directing work; appraising performance; leading, motivating, rewarding and disciplining employees; addressing complaints and resolving problems

  • Ensure effective training and coaching of all staff

  • Occasional travel required

  • Other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Education:

  • Bachelor's degree from a four-year college or university (preferably in a meaningful business-related field); or an equivalent combination of both education and experience

  • Experience/Skills Needed:

  • 3-5 years' related sales experience in a call center environment

  • 1-3 years' experience leading and supervising a group of sales employees, call center environment preferred

  • Prior Commercial Service experience in cable or telecom is helpful

  • Demonstrated history of superior leadership, customer service, and sales skills

  • Able to manage multiple simultaneous projects from start to finish

  • Must be a self-starter able to work in a team environment

  • Must be able to manage information in a confidential manner

  • Outstanding written and verbal communication skills

  • Proven effectiveness in creating and presenting information to groups at all levels of the organization

  • Lead Funnel Management, Activity Tracking, and Outbound Dialers

Computer Skills:

  • Must possess excellent computer skills, with proven ability to learn new applications

  • Superior Microsoft Office/G-Suite skills are required

  • Intermediate knowledge of Salesforce

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • required to perform computer functions and operate routine office equipment

  • Frequently required to sit for extended periods of time, stand

  • Required to use hands to type, holding objects and paperwork

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer


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