IT Support Technician in Columbus, OH at WOW!

Date Posted: 10/30/2018

Job Snapshot

Job Description


This position exists to provide IT support for WOW! employees. The incumbent works closely with all departments (including the field) to support all information technology requirements.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Provides end-users with technical support and resolves technical issues via Email, phone, remote console, onsite, and ticketing system, including installation, moves, troubleshooting, and upgrading physical hardware. This also includes printer and fax installations and moves as necessary

  • Provides ongoing support for employee-owned and company approved personal mobile devices. This includes provisioning Exchange ActiveSync email to phone

  • Creates and provides appropriate access for employee Windows Active Directory user account and associated mailbox

  • Ensures employees have connectivity to business critical applications

  • Installs and Supports Commercial Off-the-Shelf end user applications, as well as other internal homegrown applications

  • Installs OS and other application updates and patches

  • Verifies and troubleshoots PC/Network cabling

  • Rebuilds, maintains, and re-deploys PCs and Laptops to end-users

  • Creates and maintains user phone extensions and voice mail boxes

  • Provides education and assistance to equip end users with the skills related to the use of Email, Voice Mail, Phones, etc.

  • Ensures all PCs are covered via up-to-date virus protection

  • Creates and maintains documentation as appropriate on processes and procedures, administrative duties, security profiles, PC and Server inventories and statuses

  • Provides night and weekend coverage as needed for maintenance and on-call schedules

  • All other duties as assigned