Infrastructure Systems Manager in Naperville, IL at WOW!

Date Posted: 7/11/2018

Job Snapshot

Job Description


This position will focus on leading the team responsible for infrastructure operations at WOW!. The preferred candidate will have strong knowledge of virtualization, server and network technologies and will have experience managing the activities of both local and remote resources. This hands-on manager position will require the ability to drive best practices and implement enterprise level procedures with a focus on operational excellence and continual improvement. This position will additionally be responsible for implementing, managing, maintaining, and supporting a 24 x 7 business operation.

Duties & Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

* Work with OSS staff and end-users to ensure that new technology implementation can be well supported with minimal interruption of service delivery
* Manage vendor and contractor negotiations and contracted work in support of the implementation of new technology
* Work closely with internal IT Infrastructure teams to resolve issues and transfer knowledge
* Build relationships with key user and operation groups to identify and resolve business issues in order to provide excellent customer and end user experience
* Provide operational support of daily activities involving virtualized infrastructure
* Maintain proactive management and maintenance of the infrastructure to prevent service interruptions
* Schedule and prioritize work to accommodate client needs while minimizing impact on operations
* Other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* B.S or M.S. in Computer Science, Engineering or related field, or equivalent experience

-Experience/Skills Needed:

* 5-8 years of experience with functional and technical aspects of IT support services and related solutions, capabilities and technologies
* 5+ years of technical customer support work experience in a managerial role
* Proven leadership experience in enterprise level technology
* Ability to multitask and handle numerous assignments simultaneously
* Interpersonal, negotiation, and problem solving skills
* Ability to develop, motivate, and coach a team
* Must be able to communicate effectively with a variety of audiences including the ability to deliver engaging, informative, well-organized presentations
* Experience with virtualization technologies
* Knowledge and experience with network operations center, ticketing systems and or similar service management tools preferred
* Solid experience in supporting a 24x7 operational expertise
* A proven technology innovator and a hands on problem solver

-Computer Skills:

* Experience with Microsoft Active Directory, Exchange environments
* Experience with VMware
* Experience managing Linux and Windows Operations
* Experience managing cloud-based services
* Strong understanding of TCP / IP, DNS, DHCP, routers, and switches

-Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* regularly required to talk and hear
* required to use hands to type, handle objects and paperwork
* required to reach and hold on to items at chest level or reach above the shoulder
* required to use close vision and be able to focus
* must be able to physically move and set up various computer equipment as required (50 or more pounds)
* travel requirement is 15%
* possibility of on-call shifts

 WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer