Inbound Sales Supervisor in Augusta, GA at WOW!

Date Posted: 11/7/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Augusta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/7/2018
  • Job ID:
    5000432213006

Job Description

Summary:

Directs all day-to-day sales activity of a designated team of sales reps, to ensure effective performance and attainment of company sales initiatives. Coordinates and performs all coaching and OTJ training and development of sales reps to ensure performance improves.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

Achieving team sales goals and initiatives each week, month, quarter and year. Directly responsible for developing and maintaining a culture of success, sustaining results or improving results each month
Monitors weekly performance, key performance indicators, and provides needed coaching with the objective of improving individual and team performance
Ensures rep activity is meaningful and productive --allowing reps the opportunity to obtain sales goals through various means of engaging potential WOW! customers
Supports marketing initiatives completely and ensures all reps are confidently positioning WOW! products and services as needed to achieve goals
Manages all special projects as needed, supervises the activities of any employees working special assignments
Using best practices to ensure the success and development of all employees through interviewing, hiring, training, coaching, performance reviews and recognition programs
Adheres to company values and ensures all internal and external communication is courteous, professional and exceptional. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Works within the guidelines of resource management to determine optimal staff hours, and number of personnel for adequate service levels and customer response times.
Ensure that all service issues and customer concerns are resolved in a quick and efficient manner according to company standards
Maintains frequent, efficient and open communication with all staff, including sales management, independent contractors, field operations and office personnel.
Performs other duties as assigned
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor's degree from four year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience
Experience:

Must possess a positive, can do attitude that excels in a fast paced environment
Prior sales call center experience in the cable industry a plus
Proven leadership experience in a comparable environment is strongly preferred.
Must possess excellent communication skills, both verbally and in writing. Must be comfortable with presenting information to groups of employees
Ability to work with basic mathematical concepts, especially when interpreting statistical performance data. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Computer Skills:

Proficiency with word processing, excel spreadsheets, Power point presentations, Internet software, E-mail, Database software
Must be able to use in-house billing and CRM systems in order to effectively produce metric reports
Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

regularly required to talk and hear
required to use hands to type, handle objects and paperwork
required to use close vision and be able to focus
Must be able to perform computer functions and operate routine office equipment
Must be able to sit or stand for extended periods of time
Must be able to travel for business purposes on an occasional basis
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer

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