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HFC Standards Manager in Augusta, GA at WOW!

Date Posted: 12/7/2018

Job Snapshot

Job Description

HFC Standards Manager


The Manager, HFC Standards is responsible for the development and tracking of Standards and process within the HFC Network including the development and tracking of KPI's that measure the performance of the network and how well WOW! delivers services to our customers.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Works collaboratively with Field Ops and construction to create Standards

  • Assists department with the creation and maintenance of Field training curriculum

  • Recommend Strategies to senior management for the maintenance and management of the HFC network

  • Assists in the development and tracking of budgets for the HFC network health and monitoring

  • Consolidate Fiber records and track capacity

  • Develop fiber designs and plans to include cost efficiency and growth

  • Establish and maintain strong communication and working relationship with all internal and external customers

  • Work collaboratively with vendors to develop standards and product recommendations for the HFC network

  • Develop and maintain documentation of HFC network

  • Provide input and support to WOW's GIS team updating and documenting HFC records

  • Corelate HFC and service history data to predict customer calls and respond proactively to reduce call center calls and truck rolls

  • Other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Associate's degree or equivalent from two-year college or technical school

Experience/Skills Needed:

  • Three to five year's related experience and/or training; or equivalent combination of education and experience.

  • Ability to read, interpret and edit Auto Cad and other Mapping tools

  • Ability to find and organize performance data to create KPI's for the HFC network

Computer Skills:

Word processing, spreadsheets, Internet software, email, inventory, contact management

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • regularly required to talk and hear

  • required to use hands to type, handle objects and paperwork

  • required to reach and hold on to items at chest level or reach above the shoulder

  • required to use close vision and be able to focus

  • frequently required to sit, stand, bend at the knees and waist, and walk

  • some travel may be required

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer


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