Headend Engineer I in West Point, GA at WOW!

Date Posted: 3/20/2020

Job Snapshot

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Job Description


Position is accountable for the 24x7 operation of the primary headend and secondary hub sites, and all equipment located within each facility.  The Headend Engineer is responsible for installation, maintenance and proper operation of all equipment located within the hub in accordance with company guidelines and local, state and federal regulations.  The Headend Engineer is responsible for the supervision of contracted engineers involved in the installation and maintenance of the facility and associated equipment.  It is a position requirement that the Headend Engineer resides within the plant to optimally fulfill job responsibilities.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Performs or coordinates on-going and preventive maintenance, repair and installation of primary headend and secondary hub sites 24 x 7.  Monitors equipment performance to ensure proper functionality in compliance with manufacturer specifications and company specifications
  • Ensures effective operation and proper maintenance of all headend and hub-related peripheral equipment including but not limited to generators, air conditioners, receivers, modulators, processors, optical transmitters, optical receivers, digital receivers, digital transmitters, encoding equipment, controllers, ad insertion, wiring, combining networks, fiber management, digital transport, EAS equipment, set-top controllers, character generators and all related PEG insertion/transmission equipment
  • Maintains the integrity and security of hub facilities in compliance with company guidelines
  • Coordinates and directs trouble-shooting activities with field personnel as necessary to provide expedient restoration of services and excellent customer service
  • Assists with the set-up and activation of the optical path for all new /rebuilt/upgrade plant.
  • Directs the activities of outside contractors related to hub facilities
  • Implements and coordinates relocation of hubs as required
  • Directs, tracks and coordinates testing and inspecting of equipment for operational performance
  • Follows preventive maintenance procedures, activities and tracking to ensure compliance with company standards
  • All other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • High School Degree or GED and one-year certificate from college or technical school in telecommunications or related field equivalent combination of education and training

-Experience/Skills Needed:

  • Three years of experience in Preventive Maintenance is required; must have the ability to read and understand engineering prints as they pertain to Hub facilities
  • A basic knowledge of TCP/IP networks is required

-Computer Skills:

Word processing, Spreadsheets, Internet software, E-mail, Database software

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer


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