Financial Budget Analyst in Colorado Springs, CO at WOW!

Date Posted: 2/2/2018

Job Snapshot

Job Description


This position is responsible for solving organizational information problems and requirements by analyzing requirements, building a robust set of financial and business metrics, working with cross-functional teams to design, build, deploy the reporting systems, and utilize metrics to determine improvement opportunities for the Customer Care organization that will maximize operational efficiencies.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Partnering with all areas of the business as required and the functional Customer Care Management team to create sound performance metrics (measures), reporting and process (SKEP -- Skill knowledge enhancement process)

  • Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats

  • Designs new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications

  • Extract and prepare data for analysis across multiple platforms (Database Connections (SQL), Excel, SharePoint, Jasper etc.)

  • Improves systems by studying current practices; designing modifications

  • Recommends controls by identifying problems; writing improved procedures

  • Perform data quality analysis and verify accuracy of reporting

  • Responsible for Business reporting on project status, Customer Satisfaction Surveys, Weekly Service Reporting and developing automated methodology for reporting improvement

  • May defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget

  • Maintains system protocols by writing and updating procedures

  • Provides references for users by writing and maintaining user documentation; providing help desk support; training users as required

  • Prepares technical reports by collecting, analyzing, and summarizing information and trends

  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

  • All other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• Bachelor's degree or equivalent work experience preferred

• Formal education in business related field is preferred

-Experience/Skills Needed:

  • Excellent oral and written communication skills

• Ability to create reports from both database and flat file systems using tools defined in skills section

  • Ability to collect data for weekly status reporting, survey reports and other performance indicators

• Desire to learn new skills, be challenged and have growth potential

• Collaborates on maintaining and updating metrics planning and analysis tools and ensures metrics are aligned to performance goals

• Must be able to work independently with minimal guidance

• Solid organizational and time management skills

  • Ability to manage through multiple initiatives simultaneously

• Strong Analytical ability to help drive business performance and identify trending

• Cross functional knowledge that lends itself to interpret and understand impacts of any change to the Customer Care organization

• Ability to work in a fast paced, team environment

  • Able to work with other groups

  • Six Sigma certification preferred -- green belt or higher

-Computer Skills:

  • Technical experience in programming in the following: SQL, EXCEL Pivot, XML, Business Objects, Web Services, ASP, Avaya CMS, HTML, Jasper, Visual Studio, Access, Java, Oracle, Dash boarding Statistical Analysis, Contact Center Metrics and Forecasting preferred

  • Software design, software documentation, software development, software requirements a plus

  • Prior working knowledge of Sales Force, Service Now, SharePoint reporting a plus

  • Strong understanding of the Host/Matrix product


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