Field Service Trainer in Berea, OH at WOW!

Date Posted: 5/2/2018

Job Snapshot

  • Employee Type:
  • Location:
    Berea, OH
  • Job Type:
    Field Operations
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description


This position is responsible for developing and executing the overall plan for the field technical training to develop a workforce competent in exceeding customer expectations.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Oversee implementation of Regional Technical Training Program to meet internal and overall customer experience objectives for employees and partners with specific areas to include; safety; customer experience; sales; products and services, basic principles of troubleshooting, basic electronic, RF and digital theory

  • Conduct analysis and development of training materials and programs to support the Technical Career Path program

  • Establish annual and monthly calendar of training events

  • Develop, update, and maintain written training materials

  • Provide productivity analysis reports for management regarding training status and performance outcomes

  • Maintain open communication with all staff, including management, independent contractors, field and office personnel

  • Establish best practices across the region for superior customer service

  • Travel to multiple training locations 20%-35% of the time

  • Uses curricular materials such as slide decks, lectures, and learner guides to enhance the learning process

  • Provide feedback and coaching to trainees and leadership

  • Evaluate content curriculum and provide suggestions to refresh and update content

  • Collaboration with the Director of Training for training-related initiatives

  • Management of instructional classroom projects

  • Additional duties as required


High school diploma or equivalent


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Industry experience in telecom required

  • Excellent written and verbal communication skills

  • Previous Training/development experience preferred

  • Previous supervisory or leadership experience preferred

  • Demonstrated ability to multi-task and juggle multiple projects at one time

  • Basic understanding of the MS Office Suite to include Word, Excel, Outlook, and PowerPoint

  • Basic computer skills are preferred, including the use of internet and e-mail applications.

  • Experience with RF delivery methods is required

  • Experience with content development is preferred

  • Self-motivated, self-starter

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to talk and hear

  • Required to use hands to type, handle objects and paperwork

  • Required to use close vision and be able to focus

  • Must be able to perform computer functions and operate routine office equipment

  • Must be able to sit or stand for extended periods of time

  • Must be able to travel for business purposes on an occasional basis

  • Ability to work while standing most of the time

  • Ability to walk or work over all types of terrain, in all types of weather

  • Ability to carry tools and equipment

  • Ability to work in tight spaces while bending, twisting and reaching

  • Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs)

  • Ability to differentiate between different sizes and colors of wires

  • Ability to perform work in elevated places (i.e., roofs and utility poles)

  • Ability to use drills, hammers, wrenches, screwdrivers and other hand tools

  • Ability to work with small components

  • Ability to use close vision, peripheral vision and adjust focus

  • Ability to work in poorly vented areas such as attics, in extreme temperatures

  • Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp

  • Ability to lift up to 90 pounds

  • Physically able to work computer equipment and test equipment

  • Ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions

  • Ability to work safely near power lines and electrical equipment

  • Ability to drive Company vehicles in a safe manner

  • Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer


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