Field Service Technician-CLI in Madison Heights, MI at WOW!

Date Posted: 1/24/2020

Job Snapshot

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Job Description


Responsible for driving a systematic route of the physical plant and reporting results in support of CLI (Cumulative Leakage Index) compliance.  This may include implementing minor, on-the-spot adjustments and repairs.  All other duties listed for BB Tech I position as shown below.

Duties & Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Performs new connects, reconnects, disconnects, upgrades, downgrades and change-of-service
  • Installs and relocates outlets
  • Installs or removes converters and cable modems
  • Installs interior and exterior wiring
  • Connects peripheral equipment
  • Trains customers on proper use of equipment
  • Monitors, repairs and records system, drop, and in-house leakage
  • Assures proper signal levels and picture quality
  • Identifies causes of picture and/or signal degradation
  • Troubleshoots from consumer device to tap
  • Troubleshoots, repairs and replaces components from tap to consumer device
  • Addresses billing and/or payment questions while on customer premises
  • Assures system security by terminating unused ports and tag drops and locking pedestals 
  • Takes voltage measurements
  • Understands/applies FCC and NESC technical standards
  • Identifies and reports all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)
  • Provides superior customer service
  • Completes all tasks to Company’s quality and safety standards
  • Maintains professional appearance and behavior at all times and represents the Company in a professional manner to customers, associates and all other outsiders
  • Maintains excellent attendance
  • Complies with motor vehicle and related policies including equipment & tool inventory, vehicle security and vehicle maintenance
  • Other duties as assigned - which may include training other employees


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred.

Experience/Skills Needed:

  • Able to present technical information to a non-technical audience
  • Able to work independently
  • Able to accurately measure distances using tapes and other measuring devices
  • Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDR
  • Able to accurately maintain records, logs, reports, work orders, etc.
  • Able to operate office equipment, fax, copier, etc.
  • Able to handle escalations and time-critical issues
  • Able to read street maps 

Computer Skills:  Basic skills are preferred including MSOffice; Internet and e-mail required

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer