Field Service Technician-CLI in Madison Heights, MI at WOW!

Date Posted: 1/24/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Experience:
    Not Specified
  • Date Posted:
    1/24/2020
  • Job ID:
    REQ-2020-130

Job Description

Summary

Responsible for driving a systematic route of the physical plant and reporting results in support of CLI (Cumulative Leakage Index) compliance.  This may include implementing minor, on-the-spot adjustments and repairs.  All other duties listed for BB Tech I position as shown below.

Duties & Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Performs new connects, reconnects, disconnects, upgrades, downgrades and change-of-service
  • Installs and relocates outlets
  • Installs or removes converters and cable modems
  • Installs interior and exterior wiring
  • Connects peripheral equipment
  • Trains customers on proper use of equipment
  • Monitors, repairs and records system, drop, and in-house leakage
  • Assures proper signal levels and picture quality
  • Identifies causes of picture and/or signal degradation
  • Troubleshoots from consumer device to tap
  • Troubleshoots, repairs and replaces components from tap to consumer device
  • Addresses billing and/or payment questions while on customer premises
  • Assures system security by terminating unused ports and tag drops and locking pedestals 
  • Takes voltage measurements
  • Understands/applies FCC and NESC technical standards
  • Identifies and reports all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)
  • Provides superior customer service
  • Completes all tasks to Company’s quality and safety standards
  • Maintains professional appearance and behavior at all times and represents the Company in a professional manner to customers, associates and all other outsiders
  • Maintains excellent attendance
  • Complies with motor vehicle and related policies including equipment & tool inventory, vehicle security and vehicle maintenance
  • Other duties as assigned - which may include training other employees
     

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred.

Experience/Skills Needed:

  • Able to present technical information to a non-technical audience
  • Able to work independently
  • Able to accurately measure distances using tapes and other measuring devices
  • Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDR
  • Able to accurately maintain records, logs, reports, work orders, etc.
  • Able to operate office equipment, fax, copier, etc.
  • Able to handle escalations and time-critical issues
  • Able to read street maps 

Computer Skills:  Basic skills are preferred including MSOffice; Internet and e-mail required

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer