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Engineering Lab Manager in West Point, GA at WOW!

Date Posted: 2/12/2019

Job Snapshot

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Job Description

Manager, Engineering Lab


The Manager, Engineering Lab is responsible for managing the lab environment. This role will lead a team of engineers in maintaining the daily operations of the lab and testing environment for WOW!.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Manage and oversee all daily lab operations including supervision and providing leadership to lab team engineers.

  • Execute plan for the evolution and increased testing capabilities of the lab.

  • Ensure technology and capability alignment with technology projects and initiatives across WOW.

  • Advocate for WOW's testing environment and lead the maturity and discipline of WOW's testing processes.

  • Lead a team of engineers who build, operate and maintain the lab development and production networks, facilities and infrastructure.

  • Manage lab budget to ensure effective and efficient use of capital.

  • Work with engineering and technology teams to plan the build, deployment and accessibility of lab infrastructure for all teams.

  • Manage security of network and infrastructure resources within the lab environment.

  • Provide oversight and work with vendors and outside contractors to ensure logistics of incoming and outgoing equipment, manage onsite work teams, and mange lab environments accessible for vendors to access and assist with development and testing.

  • Other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • High School Diploma or GED Required

  • BS in computer science, information systems or related field preferred

Experience/Skills Needed:

  • 4 years management or supervisory experience

  • Minimum 4 years' experience with Service Provider networks. (MPLS, BGP, OSPF)

  • Minimum 2 years' experience with Optical networks (PON, DWDM, SONET)

  • 2 years' experience in a Data Center environment including facilities, power and HVAC.

  • Able to create a team environment that is high performing and works at a high velocity.

  • Strong organization skills

  • Ability to communicate effectively and professionally within and outside of the organization.

Computer Skills:

  • Experience with compute systems, virtualization and cloud managed applications.

  • Some experience with software development, scripting and other automation methodology

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • regularly required to talk and hear

  • required to use hands to type, handle objects and paperwork

  • required to reach and hold on to items at chest level or reach above the shoulder

  • required to use close vision and be able to focus

  • frequently required to sit, stand, bend at the knees and waist

  • some travel may be required

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer