Customer Relation Specialist - Part Time in Knoxville, TN at WOW!

Date Posted: 8/27/2018

Job Snapshot

Job Description


This position is responsible for payment and equipment processing and customer service support for installation, service, sales and billing inquiries to customers at the regional walk-in support centers. Provides support to Supervisor and other members of the CSR team.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Trains new customer service representatives on daily tasks, ICOMS, processes, policies and metrics

  • Receives and processes field collections from contractors

  • Provides general support to the Customer Service Supervisor including processing of contractor billing audits and cash receipts from collection partners

  • Provides general service support and basic troubleshooting activities

  • Schedules service calls in compliance with company policies

  • Prioritizes workload for team when required

  • Completes special projects and reports as required

  • Greets customers and handles general billing and service inquiries

  • Communicates service offerings to customers and processes new installation orders, upgrades and change of service work orders into the company's billing system

  • Receives and processes payments and equipment from customers

  • Makes appropriate payment/equipment adjustments to billing database

  • Balances daily receipts and cash drawer

  • Stays current with all changes in CSR processing tasks and pricing changes; provides update training to other customer service representatives

  • May provide day-to-day direction of team priorities and provides leadership as required in absence of supervisor

  • Performs other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to multitask and prioritize work

  • Must have excellent customer service skills


High school diploma or equivalent is required; 2+ years of customer service experience preferred

Computer Skills:

Requires working knowledge of Excel software, email and Internet; basic knowledge of CSG or similar billing system preferred.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • regularly required to talk and hear

  • required to use hands to type, handle objects and paperwork

  • required to reach and hold on to items at chest level or reach above the shoulder

  • required to use close vision and be able to focus

  • required to lift up to 20 pounds and push, pull or maneuver equipment cart exceeding 100 pounds

  • must be able to work occasional overtime as required including weekends

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer



  1. Sales Jobs
  2. Customer Service Jobs