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Credit & Collections Associate in West Point, GA at WOW!

Date Posted: 1/14/2019

Job Snapshot

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Job Description


This position is responsible for communicating with customers to arrange payment of past due account balances to reduce non-pay disconnect churn.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Contacts assigned customers on outbound calls to arrange payment of past due account balances. Business and Residential accounts

  • Accepts inbound calls from WOW customers to arrange payments

  • Follows credit & collections processes and procedures and negotiates payment terms within policies

  • Refers special credit arrangements, escalations, and high-level problematic accounts to appropriate leadership personnel for resolution

  • Coordinates with other departments on credit, collections and customer issues as needed

  • Performs all other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Must possess a high school diploma or equivalent

Experience/Skills Needed:

  • Must possess a positive, can do attitude that is focused on providing an excellent customer service experience

  • Prior Collection experience a plus

  • (Internal candidates) Minimum 6 months experience with ICOMS or USHA operating platform

  • Knowledge of credit and collection best practices and regulations including TCPA, FDCPA, PCI and Legal requirements is preferred

  • Excellent communication and customer service skills

  • Good analytical and problem-solving skill

  • Ability to adapt to collection techniques, process and procedures for both Early stage and Late stage accounts (Colorado Springs)

  • Ability to adapt to production changes and use of a Dialer for outbound/inbound calling activities.

Computer Skills:

  • Excellent computer skills including MS Office

    • Microsoft Word, Excel and Sharepoint

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements:

  • Regularly required to talk and hear

  • Required to use hands to type, handle objects and paperwork

  • Required to use close vision and be able to focus

  • Must be able to perform computer functions and operate routine office equipment

  • Must be able to sit for extended periods of time

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer