CMS Solutions and Development Manager in Englewood, CO at WOW!

Date Posted: 12/2/2019

Job Snapshot

Job Description


Manager, CMS Solutions & Development



The Manager, CMS Solutions & Development supports and manages customer billing system teams, assists the customer-focused service experience transformation and assists in aligning customer management systems across multiple channels and ensure adherence to a roadmap of improvements.




Duties and Responsibilities:



Essential duties and responsibilities include but are not limited to those listed below:



  • Partner with the Director and VP of Billing & Customer Management Systems to manage the customer management systems strategy.

  • Responsible for directly managing development staff that leads, plans, and manages multiple complex billing projects consisting of one or more project teams.

  • Lead technical support teams of skilled analysts, developers, and testers.

  • Assist in hiring and firing, prioritizing tasks, managing multiple projects and work-streams and working with other departments (e.g. marketing, operations, call-center etc.).

  • Maintain enterprise standards, best practices, and technology around customer management and billing systems

  • Participate in the development of solutions to billing problems and works with cross-functional teams to integrate solutions with existing systems

  • Responsible for planning, project management, and implementation support, identifying opportunities for automation, cost savings, and service quality improvement and aids in ensuring projects are completed timely

  • Collaborate with billing architects to ensure operational requirements and guidelines are included in the development of new applications and products

  • Facilitate strategic vendor partner relationships with senior leadership

  • Work with billing vendors to ensure the billing roadmap supports new lines of business, products, and campaigns

  • Support infrastructure implementation, system upgrades and operational troubleshooting of billing and customer management systems

  • Implement and maintain processes that guarantee the integrity of all billing data, system availability, system functionality and audit compliance

  • Support customer management systems to meet internal and external standards and service level requirements

  • Make recommendations regarding the planning and defining of IT goals and metrics

  • Some travel required

  • Other duties as assigned



Qualifications:



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Education:




  • Bachelor's degree in MIS, Computer Science or related field of study or equivalent experience in IT Infrastructure and operations required.



Experience/Skills Needed:




  • 5 years' of experience in IT and or Billing, with a minimum of 2-3 years' managing and supporting cable billing systems, ICOMS preferred

  • Minimum 3-5 years' of leadership experience including direct involvement with managing enterprise applications

  • Excellent communication skills, to technical as well as non-technical audiences, including presentation, written and oral communication

  • Comfortable interfacing with senior leadership across the organization

  • Strong organizational and planning skills

  • A high degree of initiative and sense of urgency



Computer Skills:




  • Familiar with PC environments

  • G Suite experience preferred



Physical Demands/Working Conditions:



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




  • regularly required to talk and hear

  • required to use hands to type, handle objects and paperwork

  • required to reach and hold on to items at chest level or reach above the shoulder

  • required to use close vision and be able to focus

  • ability to work after-hours to provide production support on an as-needed basis.



WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer


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