Circuit Design-Bus Services in Mooresville, AL at WOW!

Date Posted: 2/12/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Experience:
    Not Specified
  • Date Posted:
    2/12/2020
  • Job ID:
    REQ-2020-246

Job Description

This position is designed to generate design layout records for customer requested orders and various internal network orders. The DLR’s will be completed with the most optimum design utilizing our existing network and available technologies. In addition to design, the customer circuits are built and tested on the network to ensure a seamless conversion for the customer. 

Duties & Responsibilities:

  • Support day to day tasks of business, Internal Management Networks, and Corporate network
  • Generate the Design Layout Records, on a per order basis, for both Cable and fiber facilities necessary to achieve the successful completion of each provisioning work order
  • Build and test circuits across network
  •  Work with Network Optimization, Network Planning, IP Engineering, Network Provisioning and other engineering groups to ensure high quality designs
  •  Recommend technical solutions specific to product requirements and strategy
  • Ensure reliability and network diversity by taking into account load and balance of new and existing facilities
  • Maintain accurate circuit record database
  • Utilize and assign network facilities and equipment using network inventory system.
  • Provide support to resolve complex circuit provisioning problems
  • Ensure continuous quality improvement and reduced cycle times for design completion.
  •  Manage work queues as well as to prevent delinquent tasks and resolution
  •  Assist with technical questions/resolutions from other WOW colleagues
  • Coordinate own responsibilities with those of other team members so no order is delayed
  •  Assess problems, research alternatives and pursue acceptable solutions while remaining within Company guidelines
  • Complete complex and non-complex orders across the footprint
  •  Alert management to revenue affecting road blocks.
  • All other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, an individual must have exceptional organizational skills and be able to multi-task.  They must also be able to provide outstanding customer service and support in a professional manner and in accordance with company policies and standards.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Must be innovative, able to set/change priorities and use available resource to meet the needs of WOW and our client
  • Possesses a working knowledge of the provisioning process and overall work flow throughout the service implementation process
  • Solid organization and time management skills
  • Excellent customer service skills and desire to provide quality service and response to clients
  • Must have the ability to make quick effective decisions that have a significant impact on WOW clients
  • Ability to multitask and navigate between divergent systems
  • Act as an interdepartmental technical liaison and actively participate in various process, systems, and quality projects
  • General routing and switching experience
  • Candidate should maintain exceptionally strong written and verbal communication skills

This position requires the applicant to be focused, goal driven and exhibit an obsessive attention to detail.  Applicant must be a team player who can motivate team members and cross resource to accomplish the common goal.   Must be able to work under pressure, along with demonstrating solid time management skills and demonstrate a winning attitude.

Education/Experience:

High school diploma and equivalent work related experience

  • Previous experience routing circuits in an inventory system
  • Previous Data provisioning experience
  • Experience with WOW! network or related service delivery group

Computer Skills:

Proficiency with word processing and spreadsheet software, Internet software and e-mail. Ability to learn new software systems and access online support/tools. 

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer

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