Billing Systems Analyst III in Newnan, GA at WOW!

Date Posted: 11/10/2018

Job Snapshot

Job Description


As a Systems Analyst III, the role is responsible for supporting Billing Operations interactions with internal departments as it pertains to billing system functionality and operations. The Systems Analyst III is expected to have subject matter expertise in at least one billing system, and must be capable of achieving functional fluency in one or more additional systems. The candidate should have experience testing & performing quality assurance in a fast paced, agile environment, specific experience with billing system platforms a plus.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Supports all internal Billing Operations activities and projects

  • Apply quality assurance principles and methodologies to define test approaches and test plans

  • Execute functionality, compatibility, integration and regression testing for multiple billing platforms

  • Setup reusable test cases

  • Analyze and trend data complex data from multiple billing platforms

  • Performs other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor's degree from a four year college or equivalent technical experience

  • 10+ years' experience with billing systems and associated Business Support Systems that support customer care, finance, and field operations

  • Demonstrates advanced knowledge of billing systems and billing functionality

  • Understands billing system integration with OSS/ BSS architecture

  • Capable of developing relationships with internal customers and leading discussions to identify and address business requirements and obstacles

  • Must have extremely strong data analytical skills; capable of utilizing SQL and SQL based tools and able to draw accurate conclusions from data

  • Capable of producing and presenting information in graphical formats

  • Strong organization skills are required, with demonstrated ability to effectively handle multiple projects and tasks

  • Must be able to able to manage priorities, and work in a self-directed manner, and deliver work product on time

Computer Skills:

  • Must possess superior computer skills, with expert-level proficiency in Microsoft Excel or Access, including the ability to develop and maintain complex spreadsheets

  • Superior knowledge of all other Microsoft Office products is required

  • Knowledge of database applications analytical tools, such as SQL, is required

  • Experience with billing systems is required; ICOMS or USHA is preferred

  • Comprehensive understanding of billing system architecture and relational databases is a plus

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • regularly required to talk and hear

  • frequently required to sit, stand, bend at the knees and waist, and walk

  • required to use hands to type, handle objects and paperwork

  • required to reach and hold on to items at chest level or reach above the shoulder

  • required to use close vision and be able to focus

  • must be able to perform computer functions and operate routine office equipment

  • must be able to perform moderate walking

  • must be able to sit for extended periods of time

  • must be able to travel for business purposes on an occasional basis

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer


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