Account Research Specialist in West Point, GA at WOW!

Date Posted: 2/7/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Experience:
    Not Specified
  • Date Posted:
    2/7/2020
  • Job ID:
    REQ-2020-235

Job Description

The Account Research Specialist is responsible for financial balancing and reconciliation of payments, SOX audits, and researching and resolving billing/customer account issues for Residential and Commercial customers.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Aging management for Residential and Commercial accounts
  • Manages delinquent exempt status on accounts
  • Verifies  contract terms utilizing Salesforce
  • Respond to escalated customer account issues, meeting customer expectations and WOW’s customer service standards
  • Process WOW! Business disconnect orders per company guidelines and procedures
  • Quality check disconnect process to ensure any fallout is handled in a timely manner, escalate if needed
  • Process debit and credit adjustments including ETF charges
  • Handle all inquiries regarding misapplied/unposted payments and customer refunds
  • Applies all check reversals & chargebacks to customer accounts
  • Performs posting payments in all formats including physical check, wire, recurring,  plus rejected items from the lockbox
  • Tracks and processes received bankruptcy paperwork
  • Adjusts accounts for returned equipment
  • Posts CMI payments that are received in the CMI system and the Adjustment Agency payments within WOW Billing System
  • Prepares reports for processing of expired/rejected credit card payments and return checks
  • Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-Education:

  • High school diploma required
  •   College level coursework in a related business field preferred 

-Experience/Skills Needed:

  • Minimum of 1-2 years of related experience in billing and customer service
  • Excellent communication and customer service skills
  • Good analytical and problem-solving skills

-Computer Skills:

  • Excellent computer skills including Google Suite

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer