Residential Field Sales Manager

Summary:

The Manager, Residential Field sales will lead the development, implementation and tactical execution of the company regional sales strategies.  Position leads all aspects of field sales including, Field Sales Supervisors, residential door-to-door acquisition and execution of 3rd party contractor teams to achieve quota while ensuring the company’s quality and customer service standards are maintained.

Duties and Responsibilities:

  Essential duties and responsibilities include but are not limited to those listed below:

• Meet or exceed company established turf management, prospect, closing standards, product sell-in mix and sales quota standards 
• Meet and exceed EdgeOut sales activities with cross functional collaboration with teams such as marketing, MDU, construction, and operations teams
• Meet and exceed EdgeOut Field Sales targets as assigned through the sales and marketing EdgeOut cross-functional team
• Responsibilities for managing and growing MDU penetration across the enterprise through internal Field Sales team members and through 3rd party contractor teams
• Represent and work cross functionally with the MDU leadership team to execute the company MDU penetration objectives
• Ensure quality of sales with a keen focus on retention and churn management
• Perform monthly one-on-one coaching with Field Sales Supervisor, perform field observation, and monitoring residential sales team to meet or exceed daily, weekly, and monthly targets
• Ensure monthly targets for voluntary and non-pay disconnects are met through auditing process and review of monthly results
• Develop alignment with Field Ops local leadership teams
• Summarize and report current customer sales trends, field conditions, and resource issues
• Prepare daily, weekly, and monthly productivity and performance status reports
• Issue company-approved nodes and review production and disposition
• Review daily installs, reschedules, and cancels of sales team to monitor quality assurance processes and quality compliance
• Maintain company policies and standards concerning the sales order process
• Train and monitor sales team on proper sales presentation with new products, pricing and packaging changes, discounts, marketing and other program changes as required
• Maintain accurate time off records in accordance with company procedures
• Assist in the interview/hiring process, coaching, counseling and ongoing performance review process for residential sales, administering discipline consistent with company standards and procedures
• Facilitate resolution of customer escalations from sales team with the appropriate cross functional team
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to successfully sell product offerings in compliance with company production and penetration standards and simultaneously monitor the performance of the residential sales team. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Education:

Bachelor’s degree from a four-year college or university or five to seven years of related sales management experience in the communications industry, or equivalent combination of education and experience.

Experience/Skills Needed:

• 3 years’ supervisory experience in a Field Sales organization preferred
• 5 years’ experience selling product to consumers through a Field Sales channel required
• 5 years’ experience in the Cable, Broadband and Telecom preferred
• Experience working with 3rd party contractors preferred
• Knowledge about Multi Dwelling Units (MDU) and the sales journey to successfully lead sales teams working in MDUs preferred
• Maintain professional appearance and appropriate behavior; promote positive attitude and good employee morale at all times
• Developing and delivering field sales training experience preferred
• Demonstrated experience coaching and providing feedback to improve sales performance
• Door-to-door selling of our full line of our services to serviceable residential homes and communities

Computer Skills:

Microsoft Office products

Sales software such as Salesforce and Spotio.

Billing systems such as ICOMS

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk and hear
• Required to use hands to type, handle objects and paperwork
• Required to reach and hold onto items at chest level or reach above the shoulder
• Required to use close vision and be able to focus
• Ability to work beyond normal business hours including evenings up to 9 pm, weekends and holidays as necessary
• Must be able to work in inclement weather
• While performing the duties of this job the employee is required to have and maintain a valid driver’s license and driving record that meets the standards of our insurance company
• Occasionally lift up to 50 lbs., e.g. boxes of sales and marketing materials, display objects, etc.
• Travel to different markets required as needed

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer 

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran