MDU Account Manager

WOW! is currently hiring a Residential MDU Account Manager!

The Account Manager-MDU (Multi-dwelling Unit) position is responsible for driving growth of WOW’s products (Internet, Video, Voice) at specific locations where WOW has contractual marketing relationships. This position requires strong customer service and relationship-building skills, creativity, and the ability to work effectively across organizational boundaries.

Let us tell you about the perks!

• Be part of a company whose core values include respect, integrity, spirit of service, and accountability!

• Salary: Base pay between $65k - $70k/year, depending on experience + Commission

• We are currently offering a restricted stock grant!

• Medical, dental, and vision insurance, and 401k with a company match

• Paid time off, paid holidays, and tuition reimbursement.

• Significant discounts on broadband packages for employees residing in our service areas.

What YOU need is:

Essential duties and responsibilities include but are not limited to those listed below:

• Own relationships with property owners, managers, and building staff within an assigned portfolio of multi-dwelling properties. 

• Act as the main point of contact for the property management team.

• Train and motivate property staff to recommend WOW’s products and services. 

• Work with cross-functional teams on portfolio penetration (including sales, marketing, installation, churn, customer service, etc) and make recommendations to drive growth.

• Proactively works with customer and property staff as appropriate regarding sales, product, technical, or customer care issues. Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.

• Display solid communication skills internally and externally, and partner with other WOW team members to ensure a seamless, end-to-end customer and partner experience

• Meet and exceed specific growth targets at assigned properties.

What you'll be doing:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s degree or equivalent combination of education and relevant experience

Experience/Skills Needed:

• Proficient in Salesforce

• Ability to learn new software systems and access online support/tools.  

• Minimum 2 years of Account Management and/or Sales experience.

• A proven track record for meeting/exceeding individual goals or sales quotas required

• Proven track record of strong work ethic, ability to navigate ambiguity, and solid communication skills.

• Demonstrated success managing long-term relationships and meeting customer care success metrics.

• Highly organized and excellent time management skills

• Consistent exercise of independent judgment and discretion in matters of significance.

Computer Skills:

• Experience using Microsoft Office  and GSuite products

• Proficiency with word processing and spreadsheet software, Internet software and email

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• regularly required to talk and hear

• required to use hands to type, handle objects and paperwork

• required to reach and hold on to items at chest level or reach above the shoulder

• required to use close vision and be able to focus 

• Regular travel to customer locations and WOW! offices will be required

Wondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran