System Technician

From keeping our facilities running smoothly to working in assigned neighborhoods each day installing and repairing broadband communication systems, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk.

Let us tell you about the perks!

• Be a part of a company whose core values are respect, integrity, spirit of service, and accountability!
• Quarterly bonuses based on incentive program!
• Excellent starting pay between $20 and $30 per hour depending on experience!
• Receive nationally recognized certifications which upon completion boosts your pay!
• We are currently offering a restricted stock grant of $5,000!
• Medical, dental, and vision insurance
• 401k with a company match, PTO, paid holidays, FlexPay, and tuition reimbursement.
• Receive a company vehicle, gas card, tools, professional uniform, and PPE!
• Defined career pathing opportunities including Lead, Supervisor, Manager, and Director.
• Significant discounts on broadband packages for employees residing in our service areas.

All YOU need is:

• Ability to present technical information to a non-technical audience.
• Accurately measure distances using tapes and other measuring devices.
• Use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locater, and TDR.
• Able to prioritize and organize assignments and responsibilities.
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to read street maps and system design prints.
• Flexibility in your schedule to work evenings/weekends as needed.
• The desire to not be stuck behind a desk.
• Valid driver’s license and driving record that meets our company standards.

What you’ll be doing:

• Troubleshooting and repair problems in HFC networks
• Test, balance, align and adjust components, cables and equipment used to amplify and process signals in both directions (Downstream and return path) including system sweep.
• Perform maintenance, testing and repair on HFC network power supplies.
• Splice and activate fiber optic cables, nodes, transmitters, and receivers.
• Assist in training activities AND Perform plant serviceability surveys.
• Perform emergency fiber restoration.
• Participate in on-call rotation.
• Identify/report all incidents of non-compliance (FCC, NESC, OSHA and WOW standards).
• Assure system security by following company procedures.
• Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)
• Represent WOW! in a competent and professional manner to all customers, associates, and outside organizations.
• Provide superior customer service and always maintain professional appearance and behavior.
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance.
• Identify and repair all instances of signal leakage to ensure the system conforms to F.C.C. Cumulative Leakage Index requirements and company standards.
• Complete all tasks to WOW! quality standards.

Physical Demands/Working Conditions:

• You must be able to work outdoors in all types of weather and be able to stand, walk, and work over all types of terrain.
• Ability to work in tight spaces, elevated places (roofs, utility poles), poorly vented areas such as attics, in extreme temperatures, and environments that may have dust, dirt, noise, insects and cleaning solutions.
• Ability to move, crawl, bend, twist, stoop, kneel, crouch, reach, pull, push, and grasp.
• Ability to lift up to 90 pounds to carry tools/equipment.
• Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
• Ability to differentiate between sizes, colors of wires, and work with small components.
• Ability to use drills, hammers, wrenches, screwdrivers, and other hand tools.
• Ability to use close vision, peripheral vision and adjust focus.
• Physically able to use computer equipment and test equipment.
• Ability to work safely near power lines and electrical equipment.
• Must be able to meet the physical limit requirements of personal protective equipment, aerial life equipment, ladders and/or gaffs that may be used in this position.
• Safely operate and drive company vehicles.

Wondering if you should apply?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran