System Technician- FTTH - Sanford, FL at WOW!

Date Posted: 5/13/2023

Job Snapshot

  • Employee Type:
  • Location:
    Sanford, FL
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

WOW! IS OFFERING A $5000 SIGN-ON BONUS! ($2500 AT 90 DAYS & $2500 AT 180 DAYS)

The System Technician- FTTH is responsible for maintaining and repairing all aspects of the Fiber to the Home (FTTH) network from the Hubsite and/or OTN cabinet to the passive network devices including any and all PON nodes and their associated power supplies; assists with training and development of other System Technician-FTTH technicians; occasionally and with direction provides day-to-day engineering and operations support to the department.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Assessment, maintenance and repairs for hubsite/OTN cabinet, outside FTTH distribution plant, and general plant components

  • Maintain hubsite/OTN hardware and powering needs and maintenance

  • Test FTTH, PON, and HFC plant and components using: Signal Level Meter (SLM), Volt-Ohm-Meter (VOM), OTDR, optical power meter, spectrum analyzer and compare findings with documentation

  • Perform basic DC wiring from equipment to Telect panels

  • Troubleshoot/repair problems with light, RF, AC, and DC portion of forward and reverse plant for transmission levels, signal losses and other interference

  • Perform routine remote OLT setup and balancing, alignment and adjustment of passive components and equipment used to process signals from the OLT to any subscriber port and/or subscriber ONT

  • Perform basic underground and aerial construction duties associated with PON (DWDM) operations such as replacement of defective/damaged optical splitters and subscriber ports

  • Maintains, repairs and replaces optical components of the remote OLT

  • Perform routine business subscriber connection duties such as running/hanging fiber drop and utilize handheld splicer to complete connections

  • Performs and/or assists with emergency fiber restoration.

  • Performs analysis of system performance reports and subsequent preventive and remedial activities

  • Understand/apply FCC and NESC technical standards, including performing FCC required testing

  • Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)

  • Perform networking related troubleshooting including SQC test, trace route and speed test

  • Perform Power Supply installation, maintenance and repair and have a basic understanding of our Continuity PS status monitoring system

  • Perform Field Ops-Engineering walkouts

  • Maintain excellent attendance and appearance

  • Other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Possess a firm understanding or fiber network for troubleshooting and fault resolution assistance

  • Able to present technical information to a non-technical audience

  • Able to work independently

  • Able to use assigned test equipment including but not limited to Signal Level Meter (SLM), Volt Ohm Meter (VOM), OTDR and optical power meter, and other various optical T&T equipment

  • Ability to safely assist and/or perform pole transfers within company and NEC guidelines

  • Ability to raise, lower, re-tension, delash and relash existing plant

  • Able to prioritize and organize assignments and responsibilities

  • Able to accurately maintain records, logs, reports, work orders, etc

  • Able to work flexible hours as required including evenings, weekends and on-call shifts

  • Must have a valid (state) driver’s license and maintain driving record that meets the Company’s insurance carrier’s requirements


  • Position requires a high school diploma or equivalent

Experience/Skills Needed:

  • 3 -5 years of System Maintenance experience (or equivalent in training and experience) and/or related associate's degree is preferred

  • Industry standard fiber certifications a plus

Computer Skills:

  • MS Suite, Internet software, E-mail, basic understanding of Google Suite

Wondering if you should apply?  Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  At WOW! we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway.  You may be just the right candidate for this or other roles.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to talk and hear

  • Required to use close vision and be able to focus, ability to adjust focus and to see colors

  • Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position

  • Ability to work while standing most of the time

  • Ability to walk or work over all types of terrain, in all types of weather

  • Ability to carry tools and equipment including ladders and tool belts

  • Ability to work in tight spaces while bending, twisting and reaching

  • Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)

  • Ability to differentiate between different sizes and colors of wires

  • Ability to perform work in elevated places (i.e., roofs and utility poles)

  • Ability to use drills, hammers, wrenches, screwdrivers and other hand tools

  • Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp

  • Ability to lift up to 75 pounds

  • Physically able to operate computer equipment and test equipment

  • Ability to work in environments that may have dust, dirt, noise, reptiles and insects and cleaning solutions

  • Ability to work safely near power lines and electrical equipment

  • Ability to drive Company vehicles in a safe manner

WOW! Offers a generous benefits package including:

  • Medical, dental, and vision insurance

  • 401k with a company match

  • Paid time off and paid holidays

  • Tuition reimbursement

  • RSU Stock grant awarded upon hire with 2 yr vesting period

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran