Supv, Field Service in Charleston, SC at WOW!

Date Posted: 10/17/2020

Job Snapshot

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Job Description

Supervise installation and repair (service) technicians to provide accurate and timely installation and service of broadband products to subscribers such that the Company’s quality and customer service standards are maintained.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:


  • Supervises installation/repair Field Service Technicians to ensure compliance with company guidelines regarding all key performance indicators (KPI’s) including quality, customer service, safety, work-order completion and closeout, and productivity requirements
  • Assists in the training and development of technicians and keeps abreast of the most current technology in the broadband industry
  • Schedules technicians so that coverage is at a maximum during peak hours to maintain prompt service
  • Assure that any errors in installation or service are promptly resolved
  • Maintains accurate time and attendance reporting
  • Assists in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits for compliance
  • Ability to effectively communicate with customers, management, employees and installation and service partners (contractors).
  • Assists in the development and management of the department’s operating budget in accordance with corporate guidelines.
  • Assists in the interview/hiring process, coaching, counseling and ongoing review process for technician positions and administers discipline consistent with corporate polices.
  • Works with managers, supervisors and employees to promote a positive attitude and good employee morale.
  • Maintains a professional appearance and appropriate behavior at all times.
  • Maintains good attendance.
  • All other duties as assigned.





To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.






High school diploma or GED required


Experience/Skills Needed:


  • Three to four years of experience and related associates degree, or equivalent combination of experience, training, and education

  • Supervisory or management experience preferred


Computer Skills:


Word processing, spreadsheets, Internet software, email, database software

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer


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