Supervisor, Residential Field Sales in Huntsville, AL at WOW!

Date Posted: 2/16/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Experience:
    Not Specified
  • Date Posted:
    2/16/2020
  • Job ID:
    REQ-2020-148

Job Description

Summary:

Supervise, train and inspire Residential Solutions Consultants to achieve quota while ensuring the company's quality and customer service standards are maintained.

Duties & Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Meet or exceed company established homes-passed objectives, prospect, closing standards, bundling objectives and sales quota standards, with a focus on retention and churn management
  • Prepare daily, weekly and monthly productivity and performance status reports
  • Perform daily one-on-one field training, participating, observing and monitoring residential sales team to meet or exceed daily, weekly and monthly quotas
  • Summarize and report current customer sales trends, field conditions and resources issues
  • Issue company-approved nodes and review production and disposition
  • Review daily installs, reschedules and cancels of sales team to monitor quality assurance processes and quality compliance of sales team
  • Maintain company policies and standards concerning the sales order process
  • Train and monitor sales team on proper sales presentation with new products, pricing and packaging changes, discounts, marketing and other program changes as required
  • Maintain accurate time off records in accordance with company procedures
  • Assist in the interview/hiring process, coaching, counseling and ongoing review process for residential sales and administer discipline consistent with company procedures
  • Maintain professional appearance and appropriate behavior; promote positive attitude and good employee morale at all times
  • Facilitate resolution of customer escalations from sales team
  • Other duties as assigned

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer

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