Service Assurance Engineer I in Naperville, IL at WOW!

Date Posted: 10/7/2019

Job Snapshot

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Job Description

The Service Assurance Engineer performs an assessment of issues related to Voice, Video, and Data services and reviews configuration issues that could result in loss of connectivity, degradation of performance or service outages. This dynamic individual supports corrective actions to prevent impairment. You should come with dynamic energy and we would love it if you share our Core Values. We truly believe in Respect, Integrity, Spirit of Service and Accountability. What are you waiting for? You can apply now and we will get in touch as soon as possible. We are excited to learn more about you.

What you will be doing:

  • Provides support to basic incidents and outages

  • Completes work you're leading to help with the planning of Assurance projects that support bringing more transparency to our services.

  • Maintain the health of the network and its services every day by utilizing health check tools and running validation scripts.

  • Review of Service Performance and Health Reports

  • Provide 24x7 escalation support to WOW! NOC in support of MTTR goals

  • Support and assist lead engineer with maintenance activities for service technologies

  • Maintain error logs and provide resolutions to problems

  • Update site-specific daily logs

  • Tackle hardware failures and server issues

  • Validate hardware and software

  • Perform checks on network and service backup plan

  • Monitors network/services and respond to issues using defined methods and procedures in place.

  • Other duties as assigned

  • Perform operational support for the infrastructure and applications supporting the provisioning and management of our services including platforms such as DNS, BAC Provisioning, Content Delivery Networks, and Orchestration Platforms

What we're looking for:


BS required or equivalent work experience

Experience/Skills Needed:

  • 0-3 years' work experience in technology

  • Experience in the telecom industry preferred

  • Ability to effectively learn and utilize internal applications: IP Management System, Performance Management, Analytic and Correlation Engine, Grafana, and the Switch Interface Tool.

  • Knowledge of video systems such as but not limited toCisco EC7 Controller, Motorola Dac Controller, Video Encoder /Decoder and Media Converters required

  • Basic understanding of IP Networks and Subnetting, IP Multicast, and CDN networks

  • Ability to read engineering drawings and understand process flow

  • Basic Knowledge of RF/headend Architecture

  • RF/Qam Experience understanding of AC and DC power Plants

  • Must be proficient with industry-standard test equipment

  • Telecommunications experience is preferred in the areas of VOIP, UC, IP Networking, server support/administration, web development, or any combination thereof.

  • Familiarity with complex UC network configurations including both VOIP and TDM implementations, out-of-band signaling including ISDN, SS7/sigtran, MGCP, SIP, H.248, XMPP, and IP networking fundamentals including TCP, UDP, RTP, DNS, TFTP, DHCP,IPV4, IPV6, and SCTP.

  • Familiarity with network tracing software such as wireshark

  • Experience with the OSI model particularly as it relates to what functions affect or impact unified communications services

Computer Skills:

  • Microsoft Applications i.e. Excel, Word, Powerpoint

  • Google Application Suite i.e. Drive

  • Service NOW Ticket Systems

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer