Senior Manager of Digital Products & User Experience in Englewood, CO at WOW!

Date Posted: 5/5/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Englewood, CO
  • Experience:
    Not Specified
  • Date Posted:
    5/5/2021
  • Job ID:
    REQ-2021-1340

Job Description

The Sr. Manager, Digital Products & User Experience is responsible for delivering personalized, and compelling customer experiences for WOW!’s customer websites. This position is responsible for growing new customer connects through online strategy.

Duties and Responsibilities:

Essential Duties and Responsibilities include the following but are not limited to:

  • Responsible for end-to-end digital strategy for all customer websites
  • Leads team of product managers and vendors to identify, design, deliver and enhance WOW!’s websites
  • Leads on-going consumer research, analysis, and testing to identify pain points and opportunities. Translate user needs into product improvement strategies through A/B testing
  • Plays a key role in SEO strategy and execution for sites that rely on organic traffic
  • Prioritizes all projects and resources to maximize business value
  • Serves as a key point of contact and escalation path for all site functions, representing the product management role across the organization
  • Completes continuous market research to identify emerging web technologies and capabilities. Evaluate opportunities and lead the promotion, communication, and adoption of new ideas
  • Delivers business case development and presentation for new initiatives
  • Consistently tracks and publishes KPIs to measure performance
  • Responsible for allocating and managing the annual Digital Transformation team budget
  • Ensures high-quality experiences for all consumers on all types of devices including desktops, tablets, and phones
  • Leads initiatives from start to finish—ideation, vendor selection, design, implementation, rollout, and optimization
  • Develops and maintains strong and effective cross-functional partnerships with marketing, sales, project management, development,  product, and CARE teams to drive high performance and deliver exceptional business results
  • Participates in giving regular performance feedback, conducting formal performance reviews
  • Responsible for interviewing and staffing team as necessary
  • Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

  • Bachelor's degree in marketing, a related study, or equivalent experience

Experience/Skills Needed:

  • 7 years of experience in a corporate marketing or agency environment
  • 7 years of leadership experience managing online marketing function
  • Experience in e-commerce data and analytics required
  • Experience in agile software development methodologies and best practices such as Scrum, XP, and Kanban preferred
  • Strong communication, teamwork, and cross-functional skills
  • Agency and/or client-side experience managing deadline-dependent digital projects
  • Demonstrated ability to work well with others in a cross-functional and collaborative environment
  • Must be able to work under pressure, along with demonstrating solid time management skills and demonstrate a winning attitude

Working Conditions/Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • regularly required to talk and hear
  • required to use hands to type, handle objects and paperwork
  • required to reach and hold on to items at chest level or reach above the shoulder
  • required to use close vision and be able to focus
  • travel to other offices may be required on an occasional basis


The minimum base pay salary for this position is $85,000. Salary may be negotiable based on experience. The minimum salary does not include any other pay elements in which this position may be eligible.

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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