Job Description

Summary:

Responsible for direct residential sales in designated areas within the broadband system to maximize penetration by selling broadband services to residential customers, and representing the company at community events to meet established objectives.

Duties and Responsibilities:

Essential duties and responsibilities include the following:

• Sells Broadband Services and bundled services to residential customer in serviceable areas
• Drives to designated node/assigned area for purposes of knocking doors of non-WOW! residents identified by node sheets
• Describes and demonstrates the features, benefits and value of WOW! product offerings, services, and billing procedures
• Maintains company-established homes passed objectives, prospects, closing standards, bundling objectives and sales production standards with a focus on retention and churn management
• Schedules customer installations in compliance with company policies and procedures
• Provides assessment of customer premises to identify special wiring or hardware needs in order to ensure timely and efficient installations
• Participates in the development and implementation of the business strategy for the region.
• Completes sales order forms, documents and reports as required
• Performs other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

High school diploma/GED is required; college degree in sales, marketing or business preferred

Experience/Skills Needed:

• Two to three years of professional sales experience is required, preferably in the communications industry or equivalent, or an equivalent combination of education and experience
• Ability to build and maintain professional client relationships
• Ability to articulate and communicate to internal and external customers
• Professional appearance and attitude
• Ability to speak in public and motivate others
• Ability to meet strict deadlines
• Must be highly organized, flexible, detail-oriented and able to multitask under pressure
• Ability to work beyond normal business hours including evenings, weekends, and holidays as necessary
• Ability to work on personal initiative and meet strict deadlines and sales objectives
• Ability to self-motivate
• Ability to meet external demands, pressures and times scales

Computer Skills:

Requires thorough working knowledge of MS Excel and MS word. Requires basic working knowledge of MS Project, MS Access and MS PowerPoint.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work while standing most of the time
• Ability to walk or work over all types of terrain, in all types of weather
• Ability to carry tools and equipment including, ladders, toolbelts
• Ability to work in tight spaces while bending, twisting and reaching
• Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
• Ability to differentiate between different sizes and colors of wires
• Ability to perform work in elevated places (i.e., roofs and utility poles)
• Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
• Ability to work with small components
• Ability to use close vision, peripheral vision and adjust focus
• Ability to work in poorly vented areas such as attics, in extreme temperatures
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
• Ability to lift up to 90 pounds
• Physically able to work computer equipment and test equipment
• Ability to work in environments that may have dust, dirt, noise, insects and cleaning solutions
• Ability to work safely near power lines and electrical equipment
• Ability to drive company vehicles in a safe manner
• Must be able to meet the physical limit requirements of personal protective equipment, aerial life equipment, ladders and/or gaffs that may be used in this position