MDU Account Manager - Work from Home at WOW!

Date Posted: 1/12/2023

Job Snapshot

  • Employee Type:
    Full-Time
  • Experience:
    Not Specified
  • Date Posted:
    1/12/2023
  • Job ID:
    REQ-2023-2660

Job Description

For remote positions, employees can sit in one of the following states:  AL, AZ, CO, FL, GA, IL, IN, KY, MI, OH, SC, TN and TX.  Please only apply if you are able to live and work full-time in one of the states listed above; your application will not be considered or reviewed if you live outside of these states. State locations and specifics are subject to change as our hiring requirements shift.


The MDU Account Manager (Multi-dwelling Unit) position is responsible for driving growth of WOW’s products (Internet, Video, Voice) at specific locations where WOW has contractual marketing relationships. This position requires strong customer service and relationship-building skills, creativity, and the ability to work effectively across organizational boundaries.

What you'll do:

  • Own relationships with property owners, managers, and building staff within an assigned portfolio of multi-dwelling properties. 

  • Act as the main point of contact for the property management team.

  • Train and motivate property staff to recommend WOW’s products and services. 

  • Work with cross-functional teams on portfolio penetration (including sales, marketing, installation, churn, customer service, etc) and make recommendations to drive growth.

  • Proactively works with customer and property staff as appropriate regarding sales, product, technical, or customer care issues. Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.

  • Display solid communication skills internally and externally, and partner with other WOW team members to ensure a seamless, end-to-end customer and partner experience

  • Meet and exceed specific growth targets at assigned properties.

What we're looking for: 

Education:

  • Bachelor’s degree or equivalent combination of education and relevant experience


Experience/Skills Needed:

  • Proficient in Salesforce

  • Ability to learn new software systems and access online support/tools.  

  • Minimum 2 years of Account Management and/or Sales experience.

  • A proven track record for meeting/exceeding individual goals or sales quotas required

  • Proven track record of strong work ethic, ability to navigate ambiguity, and solid communication skills.

  • Demonstrated success managing long-term relationships and meeting customer care success metrics.

  • Highly organized and excellent time management skills

  • Consistent exercise of independent judgment and discretion in matters of significance.


Computer Skills:

  • Experience using Microsoft Office  and GSuite products

  • Proficiency with word processing and spreadsheet software, Internet software and email


Wondering if you should apply?  Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  At WOW! we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway.  You may be just the right candidate for this or other roles.


Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • regularly required to talk and hear

  • required to use hands to type, handle objects and paperwork

  • required to reach and hold on to items at chest level or reach above the shoulder

  • required to use close vision and be able to focus 

  • Regular travel to customer locations and WOW! offices will be required

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran